Veterans in Healthcare · 2 months ago
Oncology Office Assistant - PRN - Gainesville, Toccoa & Braselton
Gainesville, GA
Contract
Onsite
New Grad, Entry LevelVeterans in Healthcare is dedicated to improving the health of communities through specialized care. The Oncology Office Assistant plays a vital role in supporting patients and families by providing exceptional front desk service, managing patient registrations, and ensuring accuracy in insurance verification.
Health CareMilitary
Responsibilities
Greet and assist patients, families, and visitors with professionalism and compassion
Schedule, confirm, and adjust patient appointments
Register patients and maintain accurate demographic and insurance information
Verify insurance coverage and pre-certification requirements
Support efficient office operations by assisting with administrative tasks as needed
Maintains a comfortable lobby for patients and their families by ensuring tidiness of the area, adequate seating, and replenishing refreshments
Answers phone calls and assist caller in any way possible abiding by the policies of NGHS regarding the release of information
Provides information to patients, community members, employees, etc. as requested at the front desk
Greets and checks off arrival of patients in computer system
Captures and documents all pertinent patient demographic, subscriber and insurance information (i.e.: patient policy and ID numbers, subscriber, guarantor, payor address, phone number, and contact information)
Procurers patient referrals in accordance with physician requests and processes mail in a timely and efficient manner
Faxes information as requested (notes to MDs, invoices to accounting for payments or bills, etc.)
Reviews work and assures accuracy in all aspects of the position; pay close attention to patient type, visit type, code identification, insurance information, and demographic information to minimize error rate and time delays in other areas
Completes medical release forms and other necessary forms as required for patients
Scans appropriate data into document managing system (including, but not limited to; insurance cards, drivers license, physician orders, consent forms, and any other registration related documents pertinent to the patient's medical record)
Ensures prompt scheduling prior to date of service/admission in order to complete insurance verification and authorization process
Documents the pre-certification information into the patient account
Calls next day "New Patients" appointments for reminders and directions
Opens and distributes mail to appropriate personnel daily
Completes re-registration on 90 day revolving accounts for Oncology
Processes new referrals (faxes, walk-ins, phone and SCI Order facilitator)
Monitors and orders supplies; submits any needed work orders for EVS or Plant Operations
Performs additional job related duties as assigned
Qualification
Required
Strong customer service and communication skills
Flexibility with schedule
Computer proficiency required
Ability to work independently, emotionally mature and able to function effectively under stress
Excellent written and oral communication skills
Excellent problem solving and analytical skills
Working knowledge of HIPAA and PHI
Ability to manage change
Must be able to demonstrate knowledge of hospital billing requirements and proper documentation
Must possess detailed understanding and knowledge of insurance guideline and protocols, the components of full verification, and payor information/requirements
Preferred
Experience in medical terminology, data entry, admitting, business office, collections, or physician office preferred
Bilingual skills a plus
Company
Veterans in Healthcare
Veterans in Healthcare is a comprehensive source of career information and opportunities for military personnel transitioning.
Founded in 2012
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase