NEOGOV · 2 months ago
Operations Support Specialist II
Beaches Energy Services, FL
Full-time
Onsite
Entry, Mid Level
$47K/yr - $60K/yr
2+ years expNEOGOV is part of the City of Jacksonville Beach, dedicated to community service. The Operations Support Specialist II performs technical and administrative work to support departmental operations, including customer interaction, data management, and project assistance.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides administrative support, including data entry, filing, and responding to inquiries from internal and external stakeholders
Prepares reports, presentations, correspondence, and other communication materials related to departmental activities
Interacts with customers, contractors, vendors, and citizens, answering questions, and resolving issues
Operates standard office, personal computer, and related equipment
Participates in cross-functional teams and committees to address operational challenges and initiatives
Assists with project management activities, including scheduling, budget tracking, and resource allocation
Assists in the development and implementation of training programs for operations staff
Develops and maintains databases and spreadsheets to track and analyze data
Reviews a variety of data for accuracy, completeness, and conformance to established standards and policies
Analyzes operational data and generates reports to support decision-making and performance monitoring
Coordinates work orders and service requests, ensuring timely completion and adherence to quality standards
Operates radio dispatching and follows up on work order status as assigned
Provides technical support and assistance to field personnel as assigned
Performs related tasks as required
Qualification
Required
A high school diploma or equivalent
Two years of experience as an Operations Support Specialist I or equivalent
Thorough knowledge of standard office practices, procedures, equipment, and operational assistance techniques
Thorough knowledge of the organization and functions of the assigned department
Thorough knowledge of business English, spelling, grammar, composition, and math
Proficiency in Microsoft Office Suite and other relevant software applications
Strong organizational skills and attention to detail
Strong analytical skills and ability to interpret data effectively
Excellent communication and interpersonal skills
Ability to maintain office records and to prepare accurate reports from file sources
Ability to learn and adapt in a fast-paced environment
Ability to perform and organize work independently
Ability to follow detailed work procedures
Ability to understand and follow oral and written directions
Ability to establish and maintain effective working relationships with coworkers, associates, and the public
Ability to work independently and collaboratively in a team environment
Preferred
Experience in project management
Benefits
Medical, dental and vision plans
Life insurance coverage for you and your dependents
Flexible spending plans for medical reimbursement and dependent care
An employee assistance program for you and your dependents
An extensive wellness program that includes activities, lunch and learns, and health fairs
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase