Whatnot · 2 months ago
Engineering Manager, Customer Experience & Operations
San Francisco, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$230K/yr - $260K/yr
8+ years expWhatnot is the largest live shopping platform in North America and Europe, redefining e-commerce through community and entertainment. The Engineering Manager for Customer Experience & Operations will lead a team to scale seller support, enhance user experience, and drive business outcomes.
CollectiblesE-CommerceInformation TechnologyMarketplaceTrading Platform
Responsibilities
Own scaling SPS to all Whatnot sellers, leading a full-stack team at the intersection of high business impact, technical complexity, and excellent product UX
Partner closely with Product, Design, and platform teams, leading the design of scalable systems integrating with messaging, payments, and logistics
Build the intelligent tooling sellers need to resolve post-purchase issues
Own business outcomes, technical strategy, and execution to a cohesive UX experience
Ensure wide SPS adoption, measurable refund rate reduction, strong CSAT, and a growing team delivering with speed and quality
Qualification
Required
8+ years in product or platform engineering, with 3+ years managing teams (6–12 engineers)
Proven track record of building high-impact, end-to-end product experiences and scaling backend systems
Ability to translate strategic user and business problems into robust technical systems and delightful product experiences
Able to act as the team's technical lead when needed — lead system design, make pragmatic trade-offs, and drive holistic execution
Track record of growing engineering teams that deliver complex, large-scale products with speed and quality
Owns outcomes end-to-end, thrives in ambiguity, and unblocks the team across business, technical, and operational challenges
Preferred
Experience with messaging systems, or support platforms; familiarity with Python/Elixir/Postgres
Benefits
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
Parental Leave
16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
Company
Whatnot
Whatnot is a livestream shopping platform for buying and selling products.
501-1000 employees
H1B Sponsorship
Whatnot has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (20)
2023 (18)
2022 (10)
Funding
Current Stage
Late StageTotal Funding
$974.7MKey Investors
CapitalGY Combinator Continuity FundAndreessen Horowitz
2025-10-28Series F· $225M
2025-01-08Series E· $265M
2022-07-21Series D· $260M
Leadership Team
Jeff Chang
Director of Engineering, Head of Growth
Recent News
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Company data provided by crunchbase