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iHerb · 2 weeks ago

Senior Director of Site Operations/General Manager, Fulfillment

Elgin, IL

Full-time

Onsite

Director/Executive

$206K/yr - $276K/yr

15+ years exp

iHerb is a leading eCommerce platform dedicated to health and wellness products. The Senior Director of Site Operations/General Manager will focus on maximizing growth and profitability through effective leadership of local site operations and partnerships, while managing multiple locations and implementing process improvements.

BeautyDelivery ServiceE-CommerceFood and BeverageHealth CareRetailSoftwareWellness

Comp. & Benefits

Responsibilities

Setting goals and developing strategies (define objectives for their area, align them with the overall company vision, and create plans to achieve them.) Conduct regular meetings with operations leadership to ensure priorities are clear and coordination is good

Budgeting and resource allocation (create and maintain budgets, allocate resources effectively, and identify cost-saving opportunities) to support strategic business goals

Innovation and process improvement (constantly seek ways to improve efficiency, productivity, and overall performance)

Recruiting, hiring, and training (oversee the hiring process, train new employees, and invest in their professional development)

Motivating and leading (create a positive work environment, inspire employees, and delegate tasks effectively)

Performance management (regularly evaluate employee performance, provide feedback, and address any issues)

Overseeing day-to-day operations (ensure everything runs smoothly, address bottlenecks, and make quick decisions to resolve problems). Establish process improvement initiatives

Maintaining quality standards (set and enforce quality standards to ensure products or services meet expectations)

Compliance with regulations (stay up-to-date on relevant regulations and ensure the organization adheres to them)

Reporting and analysis (regularly gather data, analyze performance, and report findings to upper management)

Building relationships (collaborate with different departments, external stakeholders, and clients to achieve success)

Problem-solving and decision-making (adept at tackling complex challenges and making sound decisions under pressure)

Facilitate resolution of issues between departments

Take charge in high-priority crises

Demonstrate successful execution of business strategies for company products and services

Guide development of organization through high growth as well as stable growth phases

Direct and participate in acquisition and growth/expansion activities to support overall business objectives and plans

Participate in capital market development, including participation in road shows, bank meetings, analyst meetings and more

Manages all network level process/system improvement projects. Works closely with counterparts at each site to ensure clean implementation

Qualification

E-Commerce operationsBudgetingProcess improvementStrategic planningPerformance managementLeadershipInterpersonal skillsProblem-solvingMicrosoft OfficePublic speakingTeam collaboration