Webster Bank · 2 months ago
Contact Center Associate 1
United States
Full-time
Remote
New Grad, Entry Level
$18.50/hr - $21/hr
0+ years expWebster Bank is a leading commercial bank committed to serving clients and supporting communities. The Client Service Associate will be the frontline point of contact for clients, ensuring their needs are met while handling various transactions and maintaining high service standards.
Banking
Responsibilities
Be the Voice of Webster in an inbound Contact Center that fosters an engaging, fast-paced, and fun environment
Anticipate client needs, educate on the benefits of banking with us while delivering on our commitment of client satisfaction
Perform a variety of transactions, maintenance, and research requests with accuracy
Responsible for client relationship building and retention efforts utilizing processes, tools and training provided
Maintain a positive rapport with professionalism, and serve in an empathetic manner
Facilitate problem resolution by providing complete and accurate information
Meet and or exceed service expectations, productivity and efficiency standards for all contact center related metrics
Adhere to compliance procedures and internal/operational risk controls in accordance with all applicable regulatory standards, requirements, and policies
Perform other duties or accountabilities as assigned
Qualification
Required
High speed internet required
Must exhibit strong communication and listening skills
Be a self-motivator with the ability to work well with a diverse workforce and customer base
Demonstrate dependability, flexibility and adaptability to handle day-to-day challenges
Adjust to multiple demands and shifting priorities in a change hearty environment
Skilled in data entry
Ability to multi-task and navigate several computer applications with effectiveness and efficiency
Must possess working knowledge of Microsoft Office Suite and processing skills (email, internet, intranet, etc.)
H.S. Diploma or General Education Degree (GED) required
0-2 years in client or financial services, banking, inbound call center or in person customer facing work experience required
Preferred
Bilingual candidates preferred
Some college preferred
Benefits
Eligible for incentive compensation
Company
Webster Bank
Webster is a commercial bank that provides financial services to corporations, individuals, families, and partners.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$653MKey Investors
Greystone
2025-09-11Post Ipo Debt· $350M
2024-12-02Post Ipo Debt· $303M
2002-10-17IPO
Leadership Team
Neal Holland
Chief Financial Officer
D
Daniel Gioia
Sr. Managing Director
Recent News
Hartford Business Journal
2025-11-06
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2025-11-03
Company data provided by crunchbase