Best Yet Express, Inc. ยท 2 months ago
Logistics -Customer Service Representative
Gardena, CA
Full-time
Onsite
Entry, Mid Level
$20/hr - $24/hr
2+ years expBest Yet Express is an innovative and fast-growing logistics company with over 40 years of experience in trucking and warehousing services. They are seeking a highly experienced Customer Service Representative responsible for various tasks including data entry, answering phones, and tracking drivers, while providing excellent customer service in a dynamic environment.
Freight ServiceLogisticsTransportation
Responsibilities
Data entry
Answering phones
Responding to emails
Booking pick ups
Scheduling appts
Tracking drivers
Timely creation of Bill of Ladings (BOLs)
Printing orders, BOLs, and labels for the warehouse
Providing BOLs and photos to customers immediately upon shipment departure
Prompt customer responses
Ability to handle multiple calls simultaneously
Timely invoicing of customers after delivery or shipment
Ensuring timely updates of inbound/outbound shipments in inventory (within 24 hours)
Accurate entry of shipment details into the system
Proactively request Estimated Time of Arrival (ETA) for delayed deliveries/shipments
Timely ordering of office supplies to prevent stock outs
Qualification
Required
Excellent verbal and written communication skills
Strong computer skills
Adept in mathematics
Ability to identify problems and bring to resolution
Ability to think quickly and adapt to multiple situations
Ability to independently identify and prioritize matters of varied importance
Exceptional organization skills
Demonstrated ability to provide excellent customer service
Ability to manage busy telephones
Demonstrated dependability
Positive mindset
Ability to remain calm under pressure
Timely creation of Bill of Ladings (BOLs)
Printing orders, BOLs, and labels for the warehouse
Providing BOLs and photos to customers immediately upon shipment departure
Prompt customer responses
Ability to handle multiple calls simultaneously
Timely invoicing of customers after delivery or shipment
Ensuring timely updates of inbound/outbound shipments in inventory (within 24 hours)
Proficiency in Google Sheets, Excel, and Word
Accurate entry of shipment details into the system
Proactively request Estimated Time of Arrival (ETA) for delayed deliveries/shipments
Timely ordering of office supplies to prevent stock outs
Preferred
Experience in the trucking industry
Some dispatch experience
Benefits
Dental insurance
Health insurance
Vision insurance
Company
Best Yet Express, Inc.
Best Yet Express Incorporated (BYX) is an asset based freight transportation company, providing reliable freight solutions since 1978.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Pearson
Chief Operating Officer
Company data provided by crunchbase