Healthcare Fraud Shield · 1 day ago
QA Analyst
United States
Full-time
Remote
Entry Level
1+ years expHealthcare Fraud Shield is seeking a QA Analyst to ensure the quality of their software products. The role involves reviewing system specifications, executing test cases, documenting issues, and providing end-user support while collaborating with cross-functional teams.
ComputerSoftware
Responsibilities
Review and analyze system specifications
Collaborate with Business Unit and Developers to develop effective strategies and test plans
Execute test cases and analyze results
Create logs to document testing phases and defects
Documenting how features work
Report bugs and errors to development teams
Help troubleshoot issues
Conduct post-release/ post-implementation testing
Work with cross-functional teams to ensure quality throughout the software development lifecycle
Reviewing and analyzing system specifications
Executing test scripts and reviewing results
Reporting and documenting technical issues
Provide end-user application support (end user support requires access to customer data which includes protected health information) provide Customer Service support as needed via phone and/or email
Proactively assume responsibilities for technical tickets that come in via phone or email from our customers
Documents technical tickets in the Customer Relationship Management (CRM) software from start to finish including updates and final resolution
Assess the technical issues and determine whether the issue can be resolved directly or whether the issue must be escalated
Assess and communicate to internal and external stakeholders the issue, the breadth of impact of the issue, and expected resolution, if or when known, via internal ticketing
Assume full responsibility for the issue and its resolution, even if escalated and triaged, until issues is fully resolved
Follow customer service procedures for all operations including, but not limited to, user account management functions
Understands and complies with all company Privacy and Security standards
Light data entry
Other duties as assigned
Qualification
Required
Proven experience as a QA tester or similar role
Ability to document and troubleshoot errors
Excellent communication skills both verbally and written
Attention to detail
Analytical mind and problem-solving aptitude
Customer service minded and detail oriented
Excellent troubleshooting and problem solving skills
Ability to communicate instructions in a clear and concise manner
Comfortable multitasking in fast paced environment
Able to work independently as well as part of a dynamic team
QA testing: 1 year (Required)
Preferred
3+ years of Technical Support experience
Strong communication and listening skills
Strong analytical skills
Knowledge of health care, insurance, medical terminology, CPT, HCPCS, DRG, Revenue, ICD-9, ICD-10 preferred
Knowledge of databases and Microsoft SQL Management Studio or equivalent
Strong computer skills
Detail oriented
WCAG Compliance Testing a plus
Benefits
Medical, Dental & Vision insurance
401(k) retirement savings with employer match vesting immediately
Vacation and sick paid time off
7 paid holidays & 2 floating holidays
Paid maternity/paternity leave
Disability & Life insurance
Flexible Spending Account (FSA)
Employee Assistance Program (EAP)
Free on-site fitness center
Professional and career development initiatives
Remote work eligible
Company
Healthcare Fraud Shield
Healthcare Fraud Shield is a provider of dynamic fraud, waste and abuse detection software solution.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$50MKey Investors
Charlesbank Capital Partners
2021-01-13Private Equity· $50M
Leadership Team
Mike Moseler
Chief Executive Officer
Recent News
2025-06-02
2024-11-05
Company data provided by crunchbase