VEG ER for Pets · 22 hours ago
Customer Experience Coordinator (Part Time) - San Jose, CA
San Jose, California, United States
Full-time, Part-time
Onsite
Entry Level
$18/hr - $24/hr
2+ years expVeterinary Emergency Group (VEG) is dedicated to transforming the emergency experience for pets and their owners. As a Customer Experience Coordinator, you will play a crucial role in ensuring a positive customer experience through effective communication and support, while also contributing to a compassionate and professional environment.
Customer ServiceEmergency MedicineHealth CarePetVeterinary
Responsibilities
Greet every customer with warmth and urgency, whether in person, over the phone, or online
Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly
Deliver personalized, memorable experiences—always looking for creative ways to say “yes” to customer needs
Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate
Keep nurses and doctors updated on customer needs for a seamless care experience
Provide confidential, compassionate guidance on financial options and end-of-life decisions
Process payments accurately while protecting personal and financial information
Follow up with customers after visits to check on their pet’s care and strengthen relationships
Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital
Qualification
Required
2+ years of experience in a customer service role
Advanced knowledge in computer programs and practice management software
Highly organized, with strong attention to detail
A strong communicator; able to interact positively with anyone and everyone
A strong multitasker, able to thrive amid chaos
High emotional intelligence, able to read a room and plan and act accordingly
Adaptable and amenable in high stakes environments
Must be willing to work in a noisy environment with strong or unpleasant odors
Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
Work well in a fast-paced environment with people from all backgrounds and different personality types
Benefits
401K match
Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling
Based on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success
Full-time credentialed VEGgies receive a $2,500/year travel stipend
Full-time uncredentialed VEGgies receive a $1,000/year travel stipend
Clinical student loan repayment so you don’t need to worry about your student debt
Paid parental leave, up to 10 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families
Flexible work schedules to support your life outside of work
Generous employee referral program, so our awesome people can bring in more awesome people
And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry
Company
VEG ER for Pets
In 2014, VEG was born with a mission to help people and their pets when they need it most.
1001-5000 employees
H1B Sponsorship
VEG ER for Pets has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (5)
2023 (3)
Funding
Current Stage
Late StageTotal Funding
$100M2021-09-22Series C· $100M
Leadership Team
Anna Foster, DVM
Chief of Staff to the CEO
David Bessler
Founder, CEO
Recent News
Seattle TechFlash
2025-11-06
Company data provided by crunchbase