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UnityPoint Health · 2 months ago

Revenue Cycle Informaticist

West Des Moines, IA

Full-time

Onsite

Entry Level

2+ years exp

UnityPoint Health is a recognized healthcare provider committed to delivering exceptional service. The Revenue Cycle Informaticist will play a vital role in training and supporting staff on Epic’s registration, scheduling, and billing functionality, while also collaborating with cross-functional teams to optimize processes and enhance user experience.

Health CareHospitalMedical

Responsibilities

Develop a complete understanding of the EHR application(s) and teach the application(s) to others within the organization, following the standardized and best practice curriculum

Provide educational updates on registration/scheduling/billing applications through classroom sessions, 1:1 instruction, or using remote technology - May assist with education programs for other end users/modules as needed

Assist with the development, maintenance, and implementation of training materials, communications and procedures related to registration/scheduling/billing applications

Coordinate training programs with the various functional departments to achieve and reinforce organizational goals - This may include programs specific to insurance, payment collection, and customer service

Participate in pre-planning and on-site support activities associated with the onboarding of new departments

Provide consistent and as-needed support for new hires with a focus on retention

Facilitates in-person mentor sessions and competency assessments

Identifies barriers and optimization opportunities/collaborates with Senior Informaticists, Revenue Cycle Leadership, and Operational leaders to implement solutions

Assess EHR competency levels of end users and recommend action to strengthen performance and increase efficiency

Interact with management to monitor effectiveness of training efforts

Monitoring includes routine review of work queues, dashboards, reports, or other key workflows/functions

Participate in committees and workgroups, as needed, to address specific issues or assist in the development of revised or new training programs

Monitors downtime preparedness for operational departments - Collaborates with operational departments to ensure testing is completed as designated by Epic and UnityPoint Health IT

Support the end user and IT in resolving EHR or computer related issues, which may include the submission and/or tracking of service tickets and enhancements