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SpotOn · 2 months ago

Associate Manager, Installation & Go-Live

Chicago, IL

Full-time

Onsite

Mid, Senior Level

$53K/yr - $70K/yr

5+ years exp

SpotOn is dedicated to providing independent restaurants with innovative technology solutions to enhance their operations. The Associate Manager, Installation & Go Live will oversee team operations, ensuring efficient POS deployments, team development, and strong client communication.

Mobile PaymentsPaymentsSales AutomationSoftware

Responsibilities

Lead and coach a small team of specialists, providing guidance, feedback, and professional development

Monitor workloads and prioritize assignments to ensure balanced capacity, efficiency, and on-time delivery

Oversee day-to-day operations to ensure timely delivery of team objectives

Serve as the primary escalation point for technical or process-related issues

Prepare reports and updates on team performance metrics for senior management

Participate in hiring, onboarding, and training of new team members

Collaborate with cross-functional teams and clients to ensure clear understanding of requirements and project status

Maintain professional, solution-oriented communication to foster positive client relationships

Coordinate timelines across teams and functions to ensure initiatives and deliverables are completed on schedule

Track progress, ensuring milestones and deadlines are met

Report project status, risks, and dependencies to the leadership

Identify process inefficiencies and recommend improvements to enhance workflow efficiency and effectiveness

Collaborate with cross-functional teams to resolve issues and drive project completion

Conduct quality checks to maintain consistency and adherence to standards

Promote team efficiency through ongoing process improvements and knowledge sharing

Support onboarding and training of new team members, sharing best practices

Hold the team accountable for following documented processes: Standard Operating Procedures (SOPs), Service-level Agreements (SLAs), and checklists

Manage day-to-day activities of a small team (5–10) of installation specialists

Coordinate installations, site surveys, and training sessions across multiple client locations

Support hardware, network, and software configurations, ensuring alignment with client needs

Monitor performance metrics, escalate issues, and ensure client satisfaction

Contribute to process improvements, playbooks, and training materials

Assist in resource allocation, scheduling, and coordination with cross-functional teams

Qualification

POS implementationProject coordinationTeam managementAnalytical skillsTechnical certificationsCommunication skillsCollaboration toolsFluency in EnglishProblem-solving skillsOrganizational skillsInterpersonal skillsAdaptability

Required

5+ years of professional experience in customer success or related roles

1+ year of experience managing and developing high-performing teams

Bachelor's degree in Information Technology, Computer Networking or Systems Administration, Engineering Technology, Business Administration, Hospitality Management (with strong technical acumen) or a related required

Relevant technical certifications (e.g., CompTIA A+, Network+, or vendor-specific POS certifications) may substitute for a formal degree

Fluent in English (written and verbal)

Strong leadership and team management abilities, including coaching and mentoring

Excellent communication and interpersonal skills for interacting with team members and stakeholders

Solid organizational and time management skills, with attention to detail

Analytical and problem-solving skills to identify issues and recommend solutions

Knowledge of relevant tools, systems, and industry practices

Ability to adapt to changing priorities and manage multiple projects concurrently

Experience leading or mentoring small teams in POS implementations

Hands-on expertise in hardware setup, software configuration, and site surveys

Strong organizational, analytical, and problem-solving abilities

Excellent communication and interpersonal skills for client and internal interactions