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Qualia · 1 day ago

Title Operations Consultant

Austin, TX

Full-time

Hybrid

Senior Level, Lead/Staff

7+ years exp

Qualia is a leading B2B real estate technology company that transforms the home buying and selling experience. The Title Operations Consultant will establish Qualia’s Settlement Consulting Service, providing clients with expertise and support to launch new title and closing operations while leveraging AI-powered tools to enhance efficiency and compliance.

FinTechProperty ManagementPropTechReal EstateSoftware

Responsibilities

Conducting operational audits of lenders, brokerages, and other real estate companies across the country to help them determine the best fit for their organizational needs

Establish a repeatable framework that empowers our clients to effectively launch new title and escrow businesses on Qualia, enabling Qualia’s continued growth

Deliver best-in-class consulting service

Monitor customers' internal processes and procedures to ensure best practices are maintained, and identify areas of organizational risk and non-compliance

Leverage playbooks, scripts, coaching, and performance management to ensure consistent, repeatable execution

Assess client readiness for AI adoption and identify high-impact use cases for AI integration in title production, document processing, and compliance workflows

Guide clients in implementing AI-powered solutions for tasks such as document analysis, data extraction, commitment generation, and exception identification

Develop change management strategies that help clients successfully adopt AI tools while maintaining quality standards and team engagement

Stay current on emerging AI technologies in real estate and title operations, translating innovations into practical client applications

Qualification

TitleEscrow operationsAI integrationSoftware implementationOperational efficiencyChange managementCommunicationAttention to detailProject managementAdaptability

Required

7+ years of experience in Title and Escrow operations

5+ years of experience launching and overseeing Title and Escrow operations operating in multiple states or geographic regions within the United States

Extensive knowledge of title and escrow in multiple states to expertly manage operations across different regions

Experience in customizing, executing, and monitoring effective new process workflow rollouts within a centralized organization

Extensive experience in planning and overseeing the implementation of closing workflows and software implementations

Attention to detail with an unwavering high standard for quality

Excellent verbal and written communication skills

Ability to work on multiple projects simultaneously while operating at a high level

Comfort with and ability to thrive in a fast-paced, rapidly changing environment

Strong and structured communication style, both verbal and written

Bachelor's degree

Demonstrated interest in or experience with AI, automation, and emerging technologies in title operations

Experience evaluating and implementing technology solutions that improve operational efficiency and accuracy

Ability to articulate the value proposition of AI tools to stakeholders and drive adoption across organizations