Apply on Employer Site

Staples Canada · 2 months ago

Print Support Project Manager-Framingham, MA

Framingham, MA, United States

Full-time

Onsite

Mid Level

3+ years exp

Staples Canada is a leading provider of print and marketing services, and they are seeking a Print Support Project Manager to oversee multiple print program implementations. This role involves coordinating with internal teams and external vendors to ensure project timelines are met and customer satisfaction is achieved.

E-CommerceInformation TechnologyOffice Supplies

Responsibilities

Identify project scope, goals and deliverables upon initial project

Define and assemble resource requirements upfront and measure throughout project implementation

Create and maintain timelines for all parties to ensure project timelines and sequence of events results in timely project execution

Manage complex exception processes for strategic initiatives

Manage the overall implementation with internal and external partners to ensure deadlines are met with the highest customer satisfaction

Coordinate and expedite the execution of print program implementations from customer quote acceptance through set up on the web ordering platform

Implement and manage project changes and interventions to achieve project outputs

Raise concerns when implementation plan is at risk and identify and communicate options to get it back on track

Perform root cause analysis, if warranted, to alleviate roadblocks on future endeavors

Provide high level consultation regarding a wide scope of critical program topics and processes involving customers print program requirements

Negotiate direction based on established best practices and successful business models

Play a key role in driving customer satisfaction of print related program set-up though direct customer interaction

Create, maintain and update Standard Operating Processes / Work Instructions where none previously existed

Reports daily / weekly benchmarks to all parties on progress of implementation

Qualification

Analytical SkillsProject ManagementCross-functional CollaborationMS Office SuiteProblem-solving ExpertiseSalesforce.comPower BIPrint ExperienceCommunication SkillsTime Management