Finance Factors · 2 months ago
Account Manager Specialty Commercial
HONOLULU, HI, US
Full-time
Onsite
Mid Level
$75K/yr - $90K/yr
3+ years expFinance Factors is a company focused on providing excellent client relations. The Account Manager Specialty Commercial role is primarily responsible for understanding and addressing client needs, fostering strong relationships, and ensuring seamless service delivery for Specialty and Commercial accounts.
FinanceFinancial Services
Responsibilities
Communicates with clients to ensure all their needs are understood and addressed
Builds strong client relationships to maintain old business and acquire new customers
Collaborates with internal departments to ensure customer requests are fulfilled
Resolves complaints and keeps track of all processes that pertain to the client’s request
Acts as the client’s representative to ensure focus is on improving the customer experience
Makes policy changes, as authorized, and as requested by the client
Obtains necessary information to evaluate and process new and renewal risks
Oversees marketing policy renewals, including requesting to bind and/or decline coverage
Offers payment options including premium financing
Collects and remits payment to carriers, brokers or Agency to process
Secures coverage requirements through discussions with producers and develops detailed underwriting information for presentation to insurance companies or brokers
Collaborates with producers in reviewing coverage recommendations and in tailoring the needs of the client in relation to market capabilities to ensure that the client obtains the most effective coverage(s)
Reviews quotes from companies and prepares insurance proposals for clients/producers
Discusses premium terms, manages documentation to bind coverage with policy issuance instructions
Coordinates and cooperates with other departments to achieve total account, servicing, and objectives
Assigns assistants to prepare binders, certificates, Auto ID cards and invoice
Advises unsuccessful quoting companies to close their files, suspends receipts of new policy
Reviews expiration list with producers
Discusses renewal strategies, completes renewal applications, review quotes received and collaborate with producers
Plans terms payment of premiums manages documentation to bind coverage with policy issuance instructions
Assigns assistants to prepare binders, certificates, Auto ID cards and invoice
Solicits renewal information from the insured
Submits renewal instructions
Suspends receipt of renewal policy
Produces diary quotes, new/renewal policies
Processes requests from clients when agent is unavailable
Participates in seminars and classes for knowledge and skill development
Maintain client files within the agency management system
Qualification
Required
Three years of experience in Property and Casualty insurance
Experience with Commercial and Program business insurance, business line customization, and/or rate negotiation
Producers license in Property and Casualty & Life and Health
Proficiency in using computer systems and basic software applications, including Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint). Ability to effectively navigate email, manage spreadsheets, and create documents with attention to detail
Excellent problem solving and decision-making skills on business issues
Excellent communication, organizational and time management skills
Flexible; ability to work independently and under minimal supervision
Preferred
High school diploma or equivalent preferred
Company
Finance Factors
Finance Factors has been providing financial services in Hawaii for 70 years.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kristi Maynard
Chief Financial Officer
Paul Vella
Chief Credit Officer, SVP
Company data provided by crunchbase