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Tourneau|Bucherer · 1 day ago

Client Advisor - Rolex; Las Vegas Flagship

Las Vegas, NV

Full-time

Onsite

Mid Level

3+ years exp

Tourneau|Bucherer is a luxury retail company specializing in high-end watches and jewelry. The Client Advisor-Rolex is responsible for providing an exceptional client experience while meeting sales objectives, with a focus on the Rolex brand. This role involves training staff, maintaining inventory, and developing long-term client relationships.

E-CommerceLifestyleRetailWearables

Responsibilities

Ensure an outstanding client experience

Work to create a positive, inviting and elevated environment for the discerning client

Be enthusiastic and demonstrate a passion for watches and jewelry

Responsible for training other Client Advisors and ensuring they are knowledgeable of the brand’s unique heritage, the range of products, and specific product attributes and availability

Assist Client Advisors with Rolex sales as necessary (provide product information, closing, etc.) to be certain every client experiences the luxury of Rolex to the fullest

Obtain client contact information utilizing the CRM system to build an on-going relationship and elevate the Rolex discovery journey

Responsible for implementing brand strategies and guidelines

Communicate with the Tourneau|Bucherer Merchandising team to ensure appropriate inventory is available within their store location

Make certain the visual presentation of the watches is consistent with the luxury image of the brand

Act as a mentor to other Client Advisors and utilize the Tourneau|Bucherer advantages to the fullest in order to preserve the luxury status of the product

Attend training session to increase product knowledge

At a minimum, must meet sales objectives for any given month, quarter and year

Clearly understand daily sales objective and how it relates to weekly and monthly targets

Clienteling - focus on developing long-term relationships with the client so that they are more likely to think about visiting and buying from the store in the future. As appropriate, follow-up with clients utilizing the CRM system. This may include but is not limited to birthday cards, holiday cards, informing clients of new merchandise and inviting customers to special events/ campaigns

Readily accept and incorporate constructive advice given by managers on how to improve sales performance

Challenge yourself to become comfortable selling all brands of watches and jewelry, and maintain a balance of sales across the full product assortment

Strictly adhere to all store security procedures

Set up cases and windows

Respect other Client Advisors fostering an environment of support and collaboration

Adhere to the company dress code policy

Work with team members to ensure the Rolex area is at all times clean and attractive

Attendance is a crucial part of performance.Be on time

Help set-up or close store depending upon shift

Consistently update Tourneau|Bucherer staff on the Rolex brand

Partner with Tourneau|Bucherer management to schedule and deliver Rolex Training sessions to increase comfortability and product knowledge of Client Advisors

Convey the importance of the history of the brand to the Tourneau|Bucherer Staff

Educate Tourneau|Bucherer Client Advisors on product introductions, technical complications, service etc

Training will be provided by both Tourneau|Bucherer and Rolex to ensure an excellent client experience for every client

Ensure appropriate visual merchandising of all Rolex products in the store

Check stock on a daily basis and make certain Rolex watches are handled properly (Quality of the stock)

Monitor and order supplies including cleaning kits, catalogues and other POS materials

Communicate with Rolex regarding sales and inventory levels

Execute all expectations of The Rolex Way in every client presentation

Qualification

Luxury sales experienceClient relationship managementProduct knowledge trainingCommunication skillsTeam collaborationBilingual proficiencyProfessionalismAdaptabilityIntegrity

Required

3+ years of relevant experience, preferably sales in the luxury market

Excellent communication, interpersonal and customer relation skills

Sales driven and results orientated

Team player

Willing to be hands-on and work with the team to fulfill operational and organizational needs

Adaptable with an attitude of continuous learning

A passion for building clientele and selling

Demonstrate an exemplary level of integrity and professionalism at all times

Must be able to work a flexible schedule throughout the week

Must have a polished and professional appearance with a positive attitude

Meet and exceed company assigned goals, metrics and objectives

Preferred

A Bachelor's degree or equivalent in business or related discipline is preferred

Prior watch and fine jewelry experience is helpful, but not required

Bi-lingual language proficiency is a plus to cater to our international customer base

Company

Tourneau|Bucherer

The Marriage Of Tourneau And Bucherer In 2018, Two Long-Standing Industry Leaders, Is Bringing Together The Best Of Both Companies To Surprise And Delight Watch And Jewelry Customers Around The World.

Founded in 1900

New York, New York, USA

501-1000 employees