K2 Staffing ยท 2 months ago
IT Help Desk Engineer - Level 2 (MSP)
Rock Hill, SC
Full-time
Onsite
Mid Level
3+ years expK2 Staffing is a leading IT Solutions Company located just outside of Rock Hill, SC, and they are in need of a Level 2 IT Engineer with MSP experience. The role involves providing technical support, managing network infrastructure, and ensuring optimal performance of IT systems.
Staffing & Recruiting
Responsibilities
Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management
Deploying and managing Windows Servers and Active Directory
Designing Local Area Networks
Implementing and monitoring network security
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Performing network infrastructure troubleshooting
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines
Ability to use various messages in an event log to affect repairs
Receive escalated service requests requiring an enhanced response
New User On-boarding
Qualification
Required
Having worked in an MSP environment is a MUST!
Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Preferred
Experience with RMM (remote monitoring and management) tool a plus
Sales training experience is a plus
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Benefits
Challenging work
Career opportunities
A pleasant work environment
Ongoing training
Company
K2 Staffing
K2 Staffing has been constructed on one of the most solid foundations in the industry, with roughly 40 years of combined business and recruiting knowledge.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Jamen Griffith
Owner/Founder
Company data provided by crunchbase