Glean · 2 months ago
Senior Technical Program Manager, Infrastructure (TPM)
Palo Alto, CA
Full-time
Onsite
Senior Level, Lead/Staff
$198K/yr - $236K/yr
8+ years expGlean is an innovative AI-powered knowledge management platform founded in 2019, aiming to enhance productivity and collaboration through efficient information sharing. They are seeking a Senior Infrastructure Technical Program Manager to lead large-scale initiatives focused on optimizing their infrastructure platform, collaborating closely with various engineering teams to ensure scalability and performance.
Agentic AIArtificial Intelligence (AI)Enterprise SoftwareGenerative AIMachine LearningSearch Engine
Responsibilities
Driving the company’s Infrastructure roadmap across Setup & Deployment, Runtime, Storage, and AI Infra
Leading cross-functional programs that improve scalability, reliability, cost efficiency, and developer velocity
Defining and orchestrating how Glean instances are deployed, upgraded, and monitored at scale
Partnering with AI and Data teams to evolve our ML pipelines, model training infrastructure, and LLM serving stack
Leading initiatives to improve observability, configuration management, and resource utilization
Coordinating capacity planning, infrastructure migrations, and performance optimization programs
Building clear visibility into infra cost drivers and partnering with finance and engineering leaders on optimization initiatives
Lead end-to-end infra programs spanning compute, networking, storage, orchestration, and AI workloads
Partner with Engineering to define standards for environment provisioning, deployment automation, and configuration governance
Develop and operationalize frameworks for runtime health, scaling, and disaster recovery
Drive consistency and automation across deployment orchestration systems
Establish clear metrics for reliability, performance, and cost efficiency
Coordinate cross-team delivery of high-impact programs such as data pipeline scalability, LLM infrastructure expansion, or infra observability improvements
Communicate program status and technical risks effectively to leadership and stakeholders
Continuously identify process or system bottlenecks, and drive automation to improve speed and reliability of infra operations
Qualification
Required
BS/MS in Computer Science, Engineering, or a related technical field
8-10+ years of experience in technical program management, infrastructure, or SRE, with at least 3-5 years managing infra or platform-scale programs
Proven success delivering cross-functional infrastructure programs in B2B or enterprise environments where scalability, uptime, and performance are critical
Experience working closely with Infra, SRE, and ML/AI teams on distributed systems or data infrastructure
Strong understanding of cloud infrastructure (AWS, GCP, or Azure) including compute, networking, storage, and orchestration systems
Ability to structure complex multi-quarter infrastructure programs with clear milestones and measurable impact
Strong written and verbal communication and ability to manage through ambiguity, anticipate scaling challenges, and align teams across priorities
Builder mindset with focus on automation, reliability, and efficiency
Preferred
Understanding of data pipelines, ML training workflows, and LLM runtime infrastructure is a plus
Benefits
Medical, Vision, and Dental coverage
Generous time-off policy
401k plan
Home office improvement stipend
Annual education and wellness stipends
Healthy lunches daily
Company
Glean
Glean develops an AI-based search engine software that connects enterprise data and generates answers to improve workplace efficiency.
501-1000 employees
H1B Sponsorship
Glean has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (17)
2023 (7)
2022 (26)
Funding
Current Stage
Late StageTotal Funding
$768.2MKey Investors
Wellington ManagementSequoia CapitalGeneral Catalyst
2025-06-10Series F· $150M
2024-09-10Series E· $260M
2024-02-27Series D· $203.2M
Leadership Team
Arvind Jain
Founder and CEO
Michael Miao
VP of Finance & BizOps
Recent News
Business Insider
2025-12-24
2025-12-11
Company data provided by crunchbase