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ConnectOne Bank · 2 months ago

Fraud Task Force Team Lead

Englewood Cliffs,NJ,US

Full-time

Hybrid

Senior Level

5+ years exp

ConnectOne Bank is a growth-oriented commercial bank focused on putting people first. The Fraud Task Force Team Lead will oversee fraud task force analysts, assist clients in verifying potentially fraudulent transactions, and track confirmed fraud cases to identify new patterns or trends.

BankingFinanceFinancial Services

Responsibilities

Oversee fraud task force analysts and directly assist clients in verifying potentially fraudulent transactions

Ensure each transaction is either validated as legitimate or confirmed as fraudulent

Ensure the transaction is confirmed as fraudulent and escalated to the fraud support team for further action

Track confirmed fraud cases to identify new patterns or trends

Support the Bank’s “People First” focus and rules of engagement—maintaining a professional demeanor, working as an active member of the CNOB team, providing clients excellent service, always striving to make CNOB “A Better Place to Be”

Use active listening skills during customer interactions to apply analytical reasoning to examine customer data in real time

Navigate multiple bank systems independently to understand issues and assess outcomes of different courses of action related to moving forward with customer fraud inquiries

Document proposed solutions or next steps within multiple systems with written clarity, using effective verbal communication skills to gain customer consent on a resolution

Provide information on fraud trends and identify patterns in client fraud exposure to assist in awareness campaigns and control improvements for training frontline staff

Receive and review fraud alerts sent by the Fraud Analyst, verifying them with clients

Evaluate potential fraudulent transactions based on client history, behavioral patterns, and transaction details

Contact clients directly to confirm transaction legitimacy using secure callback or multifactor verification processes

Follow strict call verification protocols to ensure identity confirmation and prevent social engineering

Track the volume of alerts received, verified, and escalated

Prepare Monthly Reports on the number of confirmed fraud cases versus false positives

Lead Fraud Task Force Analysts

Maintain and update policy and procedures as deemed necessary

Qualification

Federal regulations knowledgeAnalytical skillsBank products knowledgeWordExcelLotus NotesTeam leadershipCustomer serviceCommunication skillsActive listening

Required

Strong “People First” interest and ability

Expert knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation E and US PATRIOT Act

Strong analytical skills

Strong knowledge of Word, Excel and Lotus Notes

Strong knowledge all bank products and services

Experience working independently and leading a team