Aviatrix · 4 days ago
Senior Engagement Manager
United States
Full-time
Remote
Senior Level
$130K/yr - $153K/yr
5+ years expAviatrix is a cloud network security company offering solutions for enterprises struggling to secure cloud workloads. They are seeking an experienced Senior Engagement Manager to work closely with customers, manage relationships, and drive business impact while ensuring customer success in the Cloud Networking industry.
Cloud ComputingCloud InfrastructureCloud ManagementCloud SecurityEnterprise SoftwareInformation TechnologyNetwork SecuritySecuritySoftware
Responsibilities
Work with customer account leaders to determine and execute the overall strategy, manage relationships with day-to-day delivery teams, and drive business impact
Work with implementation and solution engineering teams to deliver value realization through projects for prescriptive onboarding and adoption
Partner with the customer team to understand their internal operations and pain points and understand where Aviatrix can have the biggest impact beyond initial implementations
Oversee customer onboarding, execute business review, and manage long term health of the customer base
Own day to day delivery and manage project timelines and customer deliverables
Manage the long-term health of the customer base by identifying and preempting areas of risk or concern
Create an effective feedback loop between the customer team and internal teams
Strategically identify ways we can make customer success repeatable and solve issues for future customers
Reach trusted advisor status by anticipating the customer’s needs and becoming the 'go-to' person for best practices and reference architecture advice to achieve their business outcomes
Take ownership and manage a customer portfolio across many industries and solution patterns. Understand and relay trends in your customer portfolio and provide recommendations to our business for maximized results
Develop strategic relationships with stakeholders (VP and up) to understand a customer’s business
Organize, develop content, and lead compelling customer business reviews and executive sessions to better understand their business and technical needs while showcasing ROI to influence your stakeholders
Plan for customer events and launches, partnering with Product and Engineering to ensure customer success during critical moments. Work with Customers and Support to guide issues/escalations to resolution
Organize and lead customer onboarding to identify stakeholders, customer needs, and potential challenges. Validate the success criteria, and where needed, re-level the customers’ expectations to ensure success
Utilize your project management skills to drive our customer lifecycle while paying strict attention to detail and delivering results across multiple initiatives, such as driving expansion, customer satisfaction, feature adoption, and retention
Create, own, and maintain customer scorecards to inform stakeholders, drive adoption, and message the value delivered by Aviatrix
Ensure open lines of communication with proactive value-added outreach to maintain your contacts and become the post-sales main point of contact
Maintain and leverage the knowledge of your customers’ environments and use cases to help Support and Services better serve your customers while influencing Aviatrix’s roadmaps
Identify and mitigate risks and blockers to product adoption to prevent revenue and account churn
Advocate for your customer as you coordinate across Sales, Product, Services, and Support to drive success and become the voice of the customer
Organize, develop content, and lead compelling customer business reviews that influence your stakeholder and showcase ROI
Qualification
Required
5+ years of TAM or program management experience with technical aptitude. Prior hands-on technical experience is a strong plus
4+ years of consulting or customer engagement experience
Well-organized, excellent work ethic, attention to detail, self-starting and a willingness to learn
Strong written and verbal communication skills
Skilled at driving the deployment of software products or solutions to large and dynamic enterprise companies
Skilled and demonstrated success working in a remote culture
Thrives by having regular interactions with customers and is proactive in their outreach
2+ years of direct technical experience or experience working closely with engineers on technical projects
Experience operating in a fast-paced environment with high ambiguity
Exceptional leadership, presentation and communication skills with the ability to influence cross-functional teams
Strong understanding of generative AI technologies and their applications in enterprise settings
Benefits
100% of employee premiums and 88% of dependent(s) premiums for medical, dental and vision coverage
401(k) match
Short and long-term disability
Life/AD&D insurance
$1,000/year education reimbursement
Flexible vacation policy
Company
Aviatrix
Aviatrix® is a leading cloud network security company.
201-500 employees
H1B Sponsorship
Aviatrix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (33)
2023 (26)
2022 (37)
2021 (24)
2020 (19)
Funding
Current Stage
Late StageTotal Funding
$340.8MKey Investors
TCVGeneral CatalystCRV
2022-12-08Series Unknown
2021-09-08Series E· $200M
2021-02-23Series D· $75M
Leadership Team
Douglas Merritt
Chairman, CEO and President
Anirban Sengupta
CTO and SVP of Engineering
Recent News
GlobeNewswire
2026-01-14
gunder.com
2026-01-06
2026-01-06
Company data provided by crunchbase