Apply on Employer Site

Aspire General Insurance · 3 months ago

Licensed Customer Service Representative II

AL,AZ, CA, CO, FL, GA, ID, IL, KS, KY, MA,ME,MD, MI, MS, MN, MO, NV, NJ,NY, NC, OH, OK, PA,TN,TX,VA

Full-time

Onsite

Mid Level

$20/hr - $22/hr

Aspire General Insurance Company is focused on providing affordable specialty auto coverage while maintaining exceptional service. The Licensed Customer Service Representative II will handle client needs, manage account changes, and ensure compliance with service and underwriting standards.

Auto InsuranceFinancial ServicesInsuranceProfessional Services

Growth Opportunities

Responsibilities

Answer incoming calls and chats and analyze questions and concerns from insureds and/or producers to resolve issues in a timely manner

Answer technical questions from producers and assist them in the navigation of the system

Processes incoming faxes, emails, and phone requests, responding promptly and appropriately

Solicit additional data from insured’s or producers and explain the basis for underwriting determinations and report risk alerts to underwriting

Determines reasons for requests for cancellations; follows the procedure for retention

Complies with state and federal laws, Department of Insurance criteria, insurance carrier, and Aspire General's policies, procedures, and work rules

Review, evaluate, and issue endorsements

Produce grammatically correct and clearly written correspondence including letters, memos, reports, emails, and policy file documentation

Prompt and regular attendance

Other duties as assigned

Qualification

P&C licenseInsurance knowledgeMicrosoft OfficeBilingual in SpanishProblem solvingNegotiationAdaptability

Required

A current P&C license in the state of CA is required

Ability to manage increased levels of responsibility

Strong knowledge of insurance terminology, concepts and coverage and ability to read, analyze, and interpret industry periodicals, technical procedures, and governmental regulations

Familiar with Microsoft Office; ability to use the Internet and adapt to new software programs and changes in technology

Ability to set priorities and perform multiple tasks

Ability to solve practical problems; deal with concrete variables in situations; and interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Ability to negotiate

Ability to adapt to a paperless environment

Preferred

Current P&C license in states of MI, TX, WA, OR, NV and AZ

Bilingual in Spanish

Benefits

Medical

Dental

Vision

HSA*

PTO

401k

Company observed Holidays

Company

Aspire General Insurance

Aspire General Insurance Company is a California-domiciled, private passenger auto liability and physical damage carrier with combined management experience of over 100 years, servicing the needs of its customers.

Founded in 2013