Harvey Mudd College · 2 months ago
Technical Analyst (Temporary)
Sprague Center
Full-time
Hybrid
New Grad, Entry Level
$21/hr - $28/hrHarvey Mudd College is seeking a Temporary Technical Analyst who will provide technical support and consultation to campus users. The role involves troubleshooting a variety of issues, documenting support requests, and assisting with audio-visual systems, while also serving as the first point of contact at the Help Desk.
Higher Education
Responsibilities
Provide support for campus computers, software, printers, and AV systems
Document support requests in the CIS ticket system, including details related to the tasks performed for resolving the issue or request
Staff the Help Desk and/or AV events according to the User Services coverage schedules
While staffing the Help Desk adhere to standard work practices
While assigned AV event support adhere to standard work practices; provide assistance with setup, support to event organizer, operation and the removal of AV equipment
Troubleshoot software, hardware, and AV issues by researching, analyzing and/or contacting vendors to identify solutions or gain additional support
Using Bomgar or other similar software to conduct remote support sessions
Install new computers, software and software upgrades; assess installations and ensure they function properly and meet user needs
Develop documentation for use by end-users and for internal CIS purposes
Support and maintain campus lab computers and software
Provide training to staff, faculty and students who use common campus software, hardware and AV equipment
Collect and maintain hardware inventory records and software licensing information used for CIS services such as the Computer Upgrade Program (CUP) and the Loaner Program
Conduct research for more complex questions and requests for assistance
Prepare and distribute electronic notifications to the campus for planned and unplanned systems and network events or problems
Proactively maintain technical skills and knowledge, keeping up-to-date with new operating systems, browsers, and common campus applications like Sakai, Office365 and Google Workspace
Attend and actively participate in CIS User Support Services and CIS department staff meetings
Support campus events that may occur outside of normal Help Desk hours, and maintain general knowledge of AV systems
Collect information and respond to systems and network emergencies
Practice common security standards by keeping sensitive data confidential and protecting shared admin passwords
Escalate urgent issues via phone and email to CIS managers
Meet and consult with faculty, staff and students regarding their computing needs; independently apply well-thought out technical judgment to recommend software and/or hardware as appropriate
Diplomatically act as the liaison between CIS and other College constituents
Work directly with other CIS teams to support data and technical needs for other departments
Identify solutions and strategies to support special projects; and act as the liaison between the other departments and CIS
Support the operations and cleanliness of the Sprague Learning Center as needed
Qualification
Required
Demonstrated ability to configure and troubleshoot Windows, Mac OS X, PC and Mac hardware, and mobile devices (such as tablets and smartphones)
A strong technical support background with knowledge that allows for quick resolution of common hardware and software issues
Excellent written and verbal communication abilities while supporting campus users
Excellent customer service skills
Desire to learn and work with new technologies and follow up on technical trends and news
Demonstrated ability to work well as part of a team and work well with individuals from different backgrounds and differing levels of information technology competency
General knowledge campus wired and wireless networks with the ability to do basic troubleshooting of connectivity issues
Strong problem-solving and critical thinking skills to develop and test hypotheses
Ability to communicate technical concepts in simple terms
Ability to prioritize competing tasks with consistent follow-up
Working knowledge of AV equipment and common practices for recording and editing video
Education: High School Diploma or equivalency
Experience: Any combination of post-secondary education, training and experience that provide the knowledge, skills and ability to perform the duties and responsibilities of the position
Preferred
Passionate about and a strong focus on customer service, with a “white-glove” approach to every service interaction
Genuine interest in learning new technologies at a rapid pace
Enthusiastic approach to helping users and solving problems
Eager to understand business processes and propose improvements that create efficiencies or make use of existing or emerging technologies
Company
Harvey Mudd College
Nation's top liberal arts college of engineering, science, and mathematics
Founded in 1957
201-500 employees
H1B Sponsorship
Harvey Mudd College has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (7)
2022 (1)
2021 (2)
2020 (2)
Funding
Current Stage
Growth StageLeadership Team
Jacob Fain
Co-Founder / Vice President - Mudd Automotive Club
Andrew Dorantes, PhD
Vice President, Chief Operating Officer and Treasurer
Recent News
2026-01-16
Company data provided by crunchbase