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United Rentals Europe · 2 months ago

Outbound Sales Supervisor

Charlotte, NC, USA

Full-time

Onsite

Mid, Senior Level

5+ years exp

United Rentals is the world’s largest equipment rental provider, and they are seeking an Outbound Sales Supervisor to support their Outbound Sales Reps. The role involves supervising a team, developing sales skills, and driving customer growth while ensuring compliance with company policies.

Responsibilities

Supervise a team of Outbound Sales Reps in their daily duties and support the Management team

Assist with the measurement of job performance based on clearly understood common goals – established key performance indicators

Develop Outbound Sales Reps sales acumen by teaching and coaching the reps on the talk tracks

Administrative duties include monitoring phone service levels, daily personnel hours including breaks, lunch, arrival times, etc

Responsible for helping to resolve issues where staff needs assistance – following the established escalation process

Cross-train staff to a degree which gives each employee a basic understanding of the others primary purpose with an emphasis on job interdependencies

Coordinate training and ensure compliance with all department processes and procedures, corporate policies, and relevant government regulations

Responsible for driving overall Active Customer Growth, Used Sales and YoY Rental revenue growth for the Book of Business’ assigned to Outbound Sales Reps

Other duties assigned as needed