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NEOGOV · 2 months ago

FT WORKFORCE DEVELOPMENT COORDINATOR

Weldon, NC

Full-time

Onsite

Mid Level

$0/yr - $0/yr

3+ years exp

NEOGOV is seeking a Workforce Development Coordinator who will interface with external clients and partners, students, instructors, and other College departments to ensure high-quality instructional offerings. The role involves creating and managing training programs based on business needs, scheduling classes, and providing customer service to clients and partners.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Work with Business Developers and Workforce Development leadership to establish Continuing Education training programs

Develop and implement training programs throughout the year, based on business client and community needs. This includes program ideation, instructor sourcing, assistance with curriculum development, and researching and acquiring teaching materials

Develop training proposals for clients and partners based on business needs

Provide information about programs, register students, schedule classes, and ensure classes run on schedule

Assist in marketing efforts for Workforce Development. This includes promoting programs online and in-person, developing marketing materials for courses, and student outreach

Work with the Director and Business Developer to create program budgets, and to forecast and track individual project expenses

Participate in the preparation and analysis of status reports and assessments

Interface directly with clients, partners, students, and the general public

Provide speedy response to all client and partner concerns and complaints

Ensure a superior level of quality customer service to both internal and external clients and partners

Primary point of contact for instructors

Confirm payroll hours for part-time instructors teaching or writing curriculum for training courses

Ensure integrity of the course evaluation process; support the director as needed to meet with instructors to review course evaluations

Maintain effective communications with other college departments with respect to scheduling classes, food and beverage needs, audiovisual requirements, etc

Ability to work a flexible schedule, where needed, to ensure appropriate coverage of Continuing Education and Workforce Development

Ability to interact effectively with various HCC departments and represent the College with external clients and partners

Perform related duties as delegated or assigned by the Vice President of Continuing Education and Workforce Development and the President

Qualification

Program developmentClient interactionProject managementMicrosoft OfficeCultural competencyCommunication skillsOrganizational skills

Required

Associate's degree in business or industry related field

Demonstrated experience working with multiple projects, case management, or other related experience

Three years' experience working in business or industry

Proficient in Microsoft Office or Google G Suite, especially Outlook, Word, and Excel, or related Google G Suite products

Attention to detail, excellent written and verbal communication skills, and organizational skills are a must

Preferred

Bachelor's degree in business or industry related field

Ability to interact effectively with various Halifax Community College departments and represent the College with external clients and partners

Demonstrated ability to interact with a culturally diverse population and to effectively and respectfully function and communicate within the context of varying beliefs, behaviors, orientations, identities, and cultural backgrounds