Amazon · 2 months ago
Senior Quality Manager, Content Quality
Arlington, Virginia, USA
Full-time
Onsite
Senior Level
$102K/yr - $178K/yr
5+ years expAmazon Web Services, Inc. is seeking a Senior Quality Manager to join their Content Quality team. The role involves developing quality standards and implementing governance mechanisms for AWS technical content, ensuring consistency and quality across thousands of pages in an AI-first content environment.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Design and implement AI-powered quality assurance frameworks for content evaluation and improvement
Develop and optimize agent-based workflows for content quality management
Drive automation strategy, identifying opportunities to streamline manual processes while maintaining editorial excellence
Monitor and analyze AI-generated content quality, providing feedback for system improvement and testing new features
Develop, maintain, and optimize quality guidelines, best practices, and operating procedures for AI systems
Lead cross-functional integration, collaborating with engineering, content creators, and strategists to implement effective quality solutions
Track and analyze quality metrics across AI and human-generated content, providing data-driven recommendations for improvements
Measure ROI and customer impact of quality initiatives, identifying trends and patterns in quality data
Qualification
Required
5+ years of digital content management, communications, or content strategy experience
Preferred
Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units
Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels
Experience as a technical editor or writer of technical documentation working with style guides
Experience implementing change management successfully transitioning programs into large-scale operations
Experience using data and metrics to drive improvements
Strong understanding of the content lifecycle
Proficiency with AI-powered content systems, intelligent agents, and quality assurance tools
Strong program manager skills with demonstrated experience leading business process improvements to drive content quality improvements
Understanding of prompt engineering and AI/ML documentation standards
Experience with machine learning, natural language processing, and AI model training
Benefits
Equity
Sign-on payments
Other forms of compensation
Full range of medical, financial, and/or other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-22
2026-01-22
2026-01-22
Company data provided by crunchbase