Howard University · 2 months ago
Telecommunications Administrator
DC-Baltimore Area
Full-time
Hybrid
Mid, Senior Level
$79K/yr - $88K/yr
3+ years expHoward University is dedicated to the well-being and professional growth of its staff. The Telecommunications Administrator is responsible for managing and maintaining telecommunications systems to support clinical operations and ensure reliable communication within the hospital.
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Responsibilities
Manage and maintain the hospital’s telecommunications systems, including VoIP, PBX, voicemail, call recording, and call center applications
Configure and optimize SIP trunks, call routing, dial plans, and extensions to meet departmental needs
Monitor system performance, perform diagnostics, and resolve issues to ensure maximum uptime and call quality
Apply firmware updates, patches, and backups in accordance with change management procedures
Serve as the primary liaison with telecommunications vendors and service providers for installation, troubleshooting, upgrades, and service-level compliance
Provide support for end users experiencing voice communication issues; deliver training for hospital staff on system features and functionality
Collaborate with network and security teams to ensure seamless integration of telephony systems with hospital IT infrastructure and clinical applications (e.g., nurse call systems, paging, and EHR interfaces)
Maintain detailed system documentation, call flow diagrams, and asset inventories
Generate reports and analytics on system usage, performance, and capacity planning
Ensure telecommunications systems align with HIPAA, Joint Commission, and hospital security standards
Participate in disaster recovery planning and test emergency communication systems regularly
Evaluate emerging technologies and make recommendations for system enhancements to improve communication reliability, efficiency, and cost-effectiveness
Qualification
Required
Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field required
Minimum three (3) to five (5) years of progressive experience managing enterprise telecommunications or unified communications systems, preferably in a healthcare or large enterprise environment
Strong understanding of VoIP technologies, PBX systems, SIP protocols, and unified communications platforms (Cisco, Avaya, Mitel, or equivalent)
Demonstrated ability to troubleshoot complex technical issues methodically and efficiently
Responsive and service-oriented approach to supporting hospital staff and clinical teams
Works effectively with multidisciplinary teams and external vendors
Ensures accuracy and completeness in configurations, documentation, and compliance requirements
Ability to perform in a fast-paced hospital environment with competing priorities and critical timelines
Strong verbal and written communication skills, including the ability to convey technical concepts to non-technical users
Experience with VoIP systems (Cisco Unified Communications Manager, Avaya Aura, or equivalent)
Strong understanding of SIP trunking, call routing, QoS, and TCP/IP networking
Familiarity with call center technologies (IVR, ACD, call analytics)
Knowledge of telecommunication cabling standards and network topology
Understanding of HIPAA and security practices in healthcare environments
Preferred
Cisco CCNA Collaboration or Voice
Avaya Certified Implementation Specialist
CompTIA Network+ or Security+
Benefits
Comprehensive medical, dental, and vision insurance, plus mental health support
PTO, paid holidays, flexible work arrangements
Competitive salary, 403(b) with company match
Ongoing training, tuition reimbursement, and career advancement paths
Wellness programs, commuter benefits, and a vibrant company culture
Company
Howard University
Howard University is a federally chartered, private, coeducational, and nonsectarian university.
5001-10000 employees
H1B Sponsorship
Howard University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (34)
2023 (31)
2022 (29)
2021 (14)
2020 (12)
Funding
Current Stage
Late StageTotal Funding
$29.9MKey Investors
Gilead SciencesAmerican Academy of Orthopaedic SurgeonsNational Endowment for the Humanities (NEH)
2024-02-27Grant
2023-12-01Grant· $0.02M
2023-01-10Grant· $0.15M
Leadership Team
Ta-Nehisi Coates
Sterling Brown Endowed Chair, Department of English
Recent News
2025-12-17
Company data provided by crunchbase