T-Mobile · 2 days ago
Senior Product Manager, Care and Retail Experience
Overland Park, KS
Full-time
Hybrid
Mid, Senior Level
$122K/yr - $219K/yr
7+ years expT-Mobile is a leading telecommunications company that invests in its employees through comprehensive rewards and benefits. The Senior Product Manager, Care and Retail Experience will lead cross-functional teams to enhance customer interactions across digital and physical platforms, focusing on product strategy and development within the wireless industry.
InternetMobileTelecommunicationsWireless
Responsibilities
Works in collaboration with VP's, Director's, peers, and team to develop strategy, plans, and outcomes across T-Mobile’s postpaid and prepaid (including Metro by T-Mobile) journeys. Aligns product strategy with business objectives across both brands
Drives cross-functional alignment with Engineering, Design, Research, Marketing, and Business Teams to assess and evolve digital selling experiences across T-Mobile and Metro. Prioritizes features and improvements based on brand-specific customer needs and opportunities
Maintains a strong understanding of the wireless industry, Digital and assisted trends, and competitive positioning. Evaluates how emerging trends impact customer journeys for both T-Mobile and Metro by T-Mobile, and informs roadmap innovation accordingly
May own the lifecycle management of multiple products supporting both brands
Oversees product vision, development of business cases, and roadmap execution across customer acquisition, upgrade, and cross-sell journeys
Develops and drives change management strategies that cascade the vision and align team goals with corporate and brand priorities. Ensures clarity of purpose across postpaid and prepaid product teams
Provides coaching and execution guidance to Product Management team, ensuring effective delivery of brand-aligned experiences
Drives accountability with T-Mobile and vendor partners for performance, funding, and service levels. Facilitates cross-brand budget alignment and collaboration to enhance efficiency and cost management
Qualification
Required
Bachelor's Degree in Computer Science, Business, Engineering, IT or equivalent experience
7+ years of relevant Product Management experience in an agile product development environment
Product Lifecycle Management Experience in delivering large and complex business/technology initiatives
Proven ability to communicate with Leadership effectively, while employing a high degree of collaboration and influence
Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders
Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data
Experience with Agile backlog/project management tools
At least 18 years of age
Legally authorized to work in the United States
Preferred
Master's/Advanced Degree In Business Administration
Benefits
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs
Company
T-Mobile
T-Mobile is a telecommunications company that provides wireless communication services, including mobile phone and internet services. It is a sub-organization of Deutsche Telekom.
10001+ employees
H1B Sponsorship
T-Mobile has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (533)
2024 (457)
2023 (433)
2022 (674)
2021 (522)
2020 (320)
Funding
Current Stage
Public CompanyTotal Funding
$17.37B2026-01-05Post Ipo Debt· $2B
2025-10-06Post Ipo Debt· $2.8B
2024-09-23Post Ipo Debt· $2.5B
Leadership Team
John Saw
President of Technology, Chief Technology Officer
Peter Osvaldik
EVP & CFO
Recent News
Fierce Network
2026-01-16
Company data provided by crunchbase