Express Flooring ยท 2 months ago
Director of Inside Sales
Phoenix, AZ
Full-time
Onsite
Lead/Staff, Director/Executive
$120K/yr - $130K/yr
5+ years expExpress Flooring is a leading provider of residential and commercial flooring solutions, seeking a Director of Inside Sales to drive performance and growth within their sales organization. This role involves overseeing inside sales operations, team leadership, and ensuring exceptional customer service while partnering with executive leadership to meet performance goals.
Responsibilities
Lead, mentor, and develop the Inside Sales organization, including Inside Sales Managers, Inside Sales Manager Assistants, and Design Consultant Support teams
Ensure Inside Sales Manager Assistants are effectively supporting field Design Consultants by providing real-time pricing assistance, sales support, and customer retention solutions
Foster collaboration between inside sales, operations, order entry, purchasing, and the call center to maintain seamless workflow and high service standards
Oversee the recruitment, training, and professional growth of inside sales team members
Establish a culture of accountability, urgency, and enthusiasm that drives performance and customer satisfaction
Manage daily and weekly sales performance metrics for inside sales and related teams, focusing on conversion rates, revenue, and customer experience
Partner with Sales Managers to identify coaching opportunities for Design Consultants based on call feedback and performance trends
Ensure Command Center sales goals and revenue objectives are consistently met or exceeded
Drive performance initiatives to reduce cancellations, improve job retention, and increase close rates
Assist with pricing strategy and escalation processes to ensure competitiveness and profitability
Provide insights and reporting to executive leadership regarding performance trends, training effectiveness, and opportunities for growth
Lead process improvement initiatives to enhance communication, efficiency, and customer satisfaction between inside and field sales teams
Qualification
Required
Bachelor's degree in Business, Communications, or related field (or equivalent experience)
5+ years of sales leadership experience, preferably in inside sales or home improvement industries
Demonstrated success in managing large or multi-tiered inside sales teams
Strong understanding of pricing strategies, sales enablement, and customer retention practices
Excellent communication and leadership skills, with the ability to inspire and lead through influence
Proficient in Microsoft Office Suite and CRM tools; strong PowerPoint and reporting skills
High attention to detail and ability to multitask in a fast-paced, performance-driven environment
Strong business acumen with the ability to analyze data, forecast performance, and make strategic decisions
Ability to travel as required to support regional markets and corporate initiatives
Proven success in managing sales teams, driving performance, and leading through data and coaching
Highly organized, with the ability to manage multiple projects in a fast-paced environment
Company
Express Flooring
Express Flooring is a leading residential flooring company dedicated to making the flooring process effortless and stress-free.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Steven Silvers
Chief Executive Officer
Bruno Ienni
Chief Financial Officer
Company data provided by crunchbase