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UFG Insurance · 8 hours ago

Technology Delivery Manager - PolicyCenter

United States

Full-time

Remote

Senior Level

$103K/yr - $136K/yr

5+ years exp

UFG Insurance is currently hiring for a Technology Delivery Manager - PolicyCenter who will lead and manage the technical delivery team associated with supporting updates for UFG’s PolicyCenter administration system. This role focuses on collaboration with business stakeholders and ensuring high-quality application delivery while managing costs and team performance.

Financial ServicesInsurance

H1B Sponsor Likely

Hiring Manager

Meghan Larsen, PHR

Responsibilities

Oversee the entire technical value stream of UFG’s Guidewire policy administration system – PolicyCenter - to guarantee the development of quality Customer-Centric products/solutions that align with the strategic objectives of UFG and its Underwriting business units

Lead and manage the PolicyCenter Business Technology team members (Product Owner, Scrum Masters, Business Analysts & Software Engineers) supporting and enabling UFG's development of the PolicyCenter policy administration system

Work in tandem with the PolicyCenter technical delivery team and IT leadership to pinpoint and develop potential growth opportunities within the team's current skill sets to enhance technical knowledge and capabilities. Assess and suggest opportunities for cross-training and upskilling

Establish clear expectations for execution and outcomes, ensuring team accountability for: + Delivering high-quality code, as indicated by Help Desk ticket volume and the effort required to resolve these tickets, in addition to application availability metrics. + Continuous enhancement of the delivery team's ability to deploy deliverables, as measured by IT Delivery reporting. + Commitment to adhering to application development best practices, as evidenced by code review feedback, root cause analysis of production issues, and the capacity to undertake product application upgrades

Collaborate consistently with key stakeholders - UFG Underwriting Business Units and Business Enablement teams - to identify and forecast potential new features/capabilities which will support and/or enable UFG business unit strategic objectives. Partner with application Product Owner to develop/maintain a technical product roadmap to reflect forecast timeline of new features

Promote and support the technical advancement of system functionality to support routine, frequently occurring business unit needs. Partner with UFG stakeholders and technical teams to identify potential experiments with emerging technologies to enable new capabilities or outcomes

Drive and promote a high level of customer experience and satisfaction of UFG’s PolicyCenter application. Establish service, performance, response, and uptime service level agreements for PolicyCenter along with team response to technical issues. Lead teams in a culture of service and support to keep UFG's underwriting business units and business enablement teams operating at the highest technical level possible. Set, drive, and reward high expectations for application quality and system performance for external/internal users

Dedicate time to interacting with stakeholders to fully comprehend how PolicyCenter is used and to pinpoint opportunities and capabilities that are essential for sustained success going forward

Collaborate with other Business Technology leaders on leading, supporting, and driving accountability for technical best practices across the SDLC for all teams

Collaborate with software and consulting vendor partners to uncover new opportunities that deliver value to UFG. Cultivate a profound understanding of vendor partners to foster a strong partnership and ensure accountability, thereby enabling the introduction of new application products or process capabilities for UFG

Control application support expenses to ensure they remain within the allocated budget, while continuing to provide high-quality improvements to key stakeholders as per the projected schedule

Ensure proper application maintenance and upgrades are completed as needed to promote high application availability for PolicyCenter stakeholders

Partner with IT leadership and architects to identify potential long term PolicyCenter technical product considerations, such as system replacements or new automations to drive system efficiency

Collaborate with Business Technology team members and stakeholders to review team deliverables. Monitor performance and quality to ensure deliverables meet business needs, are delivered on time and under budget. Manage any vendor/contractor relationships to contain costs and ensure invoiced amounts are accurate

Identifying current and future talent needs is crucial, focusing on employees, skills, knowledge, performance, and fit with organizational culture. Responsibilities include: + Developing and executing staffing leadership tasks, such as recruiting and hiring new IT team members for UFG to build a high performing technology delivery team

Create and conduct annual performance reviews for IT team members, which encompasses salary administration for the team

Qualification

PolicyCenterSoftware DevelopmentAgile MethodologiesProject ManagementBusiness AnalysisQuality EngineeringBudget ManagementCoaching/Developing OthersInterpersonal SkillsStrategic ThinkingDecision MakingTime Management

Required

Bachelor's degree is preferred

Associates Degree

Approximately 5 years of experience in leading employees in an IT environment with exposure to software engineering, quality engineering, business analysis, or technical product planning

Utilization and awareness of policy administration systems and its capabilities, preferably in the P&C insurance industry

Collaboration with stakeholders to identify & prioritize application enhancements

Identifying, communicating, and promoting user experience enhancements for an improved user experience of a policy administration system application

Goal-oriented

Interpersonal Skills

Strategic thinking

Decision Making

Time Management

Financial Management

Building business cases

Project Management

Coaching/Developing Others

Preparing and delivering presentations to stakeholders and executives

General knowledge and understanding of Business Analysis

General knowledge and understanding of Quality Engineering

General knowledge and understanding of Software development

General knowledge and understanding of Project/Product Management

General knowledge understanding of Software Delivery Life Cycle methodologies – Agile and Waterfall

Knowledge and experience in managing a budget, making business decisions based on priorities, costs, and potential return

Knowledge of Agile mindset

Maintain confidentiality and privacy

Continuous Improvement

Professionalism

Change Leadership

Attract and retain talent

Preferred

General Office Environment

Up to 5% of time travel per year preferred

Benefits

Annual incentive compensation

Medical, dental, vision & life insurance

Accident, critical Illness & short-term disability insurance

Retirement plans with employer contributions

Generous time-off program

Programs designed to support the employee well-being and financial security.

Company

UFG Insurance

The United Fire Group (UFG) companies join together to offer a range of property/casualty products.

Founded in 1946

Cedar Rapids, Iowa, USA

501-1000 employees

https://www.ufginsurance.com/

H1B Sponsorship

UFG Insurance has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (1)

2023 (3)

2021 (3)