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Intelliforce-IT Solutions Group, LLC. · 1 month ago

Systems Engineer Tier 1 & 2 Support- Fully Cleared

Annapolis Junction, MD

Full-time

Onsite

Senior Level

$137K/yr - $181K/yr

7+ years exp

Intelliforce is an IT solutions group that focuses on safeguarding access within the intelligence community. The role involves providing 24x7 support for enterprise Identity, Credential, and Access Management (ICAM) services, ensuring secure authentication and authorization while troubleshooting incidents and assisting customers.

Cyber SecurityInformation and Communications Technology (ICT)Information ServicesInformation TechnologyNetwork SecuritySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide Tier 1 and Tier 2 operational support for enterprise ICAM systems in a 24x7 environment

Monitor system health, logs, and alerts to ensure uptime and reliability

Support customers integrating with Enterprise and IC Attribute and Authorization services

Troubleshoot access, authentication, and entitlement issues

Work with development teams to resolve technical problems related to RESTful services

Manage incidents and requests in JIRA and provide updates via email, chat, and phone

Perform database queries using SQL for troubleshooting and verification

Document issues, procedures, and customer guidance using Confluence

Assist with user education and training on software capabilities and ICAM tools

Analyze system performance and propose operational improvements

Qualification

Public Key Infrastructure (PKI)Attribute-Based Access Control (ABAC)SQL database queriesRESTful servicesLinux operating systemsJIRACustomer supportConfluence documentationUser educationTechnical communicationAdaptability

Required

Top Secret Clearance with Full Scope Polygraph (must be active)

Must be a U.S. Citizen

Bachelor's degree in Systems Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline

Minimum seven (7) years of Systems Engineering experience in programs of similar scope and complexity

An additional five (5) years of experience may substitute for a degree (12 years total)

Experience with or knowledge of: Online and telephone customer support

Experience with or knowledge of: Public Key Infrastructure (PKI)

Experience with or knowledge of: Attribute-Based Access Control (ABAC) and Entitlements Management

Experience with or knowledge of: LDAP directories and SQL database queries

Experience with or knowledge of: RESTful services and APIs

Experience with or knowledge of: Ticketing systems (JIRA, Redmine, or ServiceNow)

Experience with or knowledge of: Linux operating systems

Ability to analyze and troubleshoot complex system applications

Ability to communicate technical issues clearly to users and teams

Ability to modify and maintain Confluence documentation

Ability to support customer education and technical training

Ability to work independently and adapt in a fast-paced environment

Preferred

Experience working in 24x7 operations or mission-critical support environments

Familiarity with Zero Trust and ICAM concepts

Strong written communication and documentation abilities

Prior experience supporting DoD or intelligence community programs

Benefits

Ample PTO to rest and recharge—plus all federal holidays and your birthday off, just because.

Multiple medical plan options, including ones with zero deductible or premium for employees.

Generous 401(k) with immediate vesting—because your future matters now.

Exciting bonus opportunities, from profit sharing to quarterly awards and President’s Club recognition.

A culture of collaboration, connection, and fun, with regular team activities that go beyond the work.

Company

Intelliforce-IT Solutions Group, LLC.

Intelliforce-ITSG is a Woman-Owned Small Business in Ellicott City, Maryland, dedicated to delivering the highest quality secure solutions to our government customers in order to better protect our nation.

Founded in 2011

Ellicott City, Maryland, USA

51-200 employees