Faire · 2 weeks ago
Staff Product Manager - FinTech & Ops
San Francisco, CA
Full-time
Hybrid
Lead/Staff
$216K/yr - $296K/yr
8+ years expFaire is an online wholesale marketplace committed to empowering independent retailers globally. The Staff Product Manager will lead high-impact FinTech and Ops initiatives, focusing on product strategy and delivery for payments and financial infrastructure while collaborating across various teams to enhance operational efficiency and customer experience.
E-CommerceMarketplaceRetailRetail TechnologyWholesale
Responsibilities
Own roadmap & outcomes. Define a 6–12 month roadmap balancing efficiency experiments across the portfolio (payment routing, customer support contact rate reduction, Identity auto-decisioning, returns economics) with growth investments (capital pilots, curated onboarding, premium phone support) and platform investments to make our operational teams more effective at self- serving during iteration. You’ll be accountable for high single digit % Contribution Profit uplift
Design and run experiments. Lead rigorous A/B, cohort and holdout experiments with pre-specified success criteria that measure CP, CX risk and incremental GMV/LTV
Lead decisioning product work. Co-own returns/ markdowns, underwriting and IDV policy design, payment routing rules, limit adjustments. Deliver low- latency decision APIs, deterministic rulesets + ML integrations, and recoverability controls
Improve payment economics. Execute multi-provider routing and adoption of lower-cost payment rails (e.g., bank transfers) to reduce fees and free-up margin for growth investments
Expand self-solve modalities in support. Reduce contact rate without harming customer satisfaction by expanding the availability and effectiveness of our virtual assistant for customer support. Empower operational teams to drive iteration and improvement with limited engineering bandwidth
Scale returns & resale economics. Redesign and implement improved returns policies, partner on liquidation/resale flows, and recover margin to fund growth
Be the voice of tradeoffs. Use a documented rubric to decide when to automate vs. invest in human-driven growth; when to build vs buy technology; where to invest across the portfolio; how to manage growth vs efficiency investments. present tradeoffs and data-driven recommendations to senior leadership
Collaborate across a broad base of senior stakeholders across key operational and product teams: Finance (payment economics, capital funding), Risk & Legal (underwriting guardrails, compliance, identity verification), CX (virtual assistant quality and adoption), Operations & Fulfillment (returns/resale flows), Engineering & Data Science (platform, models, instrumentation), Design/ UX (user experiences around contacting operational teams, self solving and inputting key information), Product Marketing (capital rollouts, customer touchpoints)
Empower operational teams to drive impact in their respective areas through systems that allow them to iterate on launches without needing consistent support from the product development organization
Represent the product development organization in key operational forums across the company (e.g. reserve setting meeting, Operations business reviews)
Qualification
Required
8+ years product management experience; prior Staff or equivalent senior PM experience preferred
Demonstrated experience on marketplace products and financial technology (payment processors, routing strategies, merchant economics, or customer/merchant capital programs)
Demonstrated track record of excelling in working with operational teams such as finance, payments, underwriting/IDV, risk/recovery or operations products - both as users and partners
Deep comfort with experiment design (A/B, holdouts), causal inference, cohort analysis, and metric attribution; ability to translate analysis into product decisions
Proven ability to lead complex, cross-org initiatives and influence senior stakeholders (Finance, Risk, Legal, CX, Ops, Eng)
Track record of shipping products tied to measurable business outcomes (contribution profit, GMV, LTV, cost-to-serve)
Track record of partnering effectively with Design, Research, Data, and Engineering to bring elegant, performant solutions to market
Passionate about understanding user needs, behaviors, and decision-making processes to design products that create measurable customer and business value
Exceptional communicator and collaborator, able to influence across technical and creative disciplines and align diverse stakeholders from peers to executives around a shared vision
Preferred
Experience managing and prioritizing across portfolios of different products
Experience with machine learning/ artificial intelligence
Familiarity with B2B marketplace flows, returns/resale flows, or logistics
Benefits
This role will also be eligible for equity and benefits.
Company
Faire
Faire is a marketplace and wholesale platform that helps retailers find and buy wholesale merchandise for their stores.
1001-5000 employees
H1B Sponsorship
Faire has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (8)
2023 (14)
2022 (26)
2021 (9)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$1.71BKey Investors
WCM Investment ManagementShopifySequoia Capital
2025-11-17Secondary Market
2023-09-27Corporate Round
2022-05-10Series G· $416M
Leadership Team
Max Rhodes
Co-founder and CEO
Daniele Perito
Board Member & Co-Founder
Recent News
Digital Commerce 360
2025-12-31
Digital Commerce 360
2025-12-07
Company data provided by crunchbase