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HealthEquity · 8 hours ago

AVP of Workforce Strategy & Forecasting

United States

Full-time

Remote

Mid, Senior Level

$138K/yr - $200K/yr

7+ years exp

HealthEquity is dedicated to empowering healthcare consumers and is seeking a visionary leader for the role of AVP of Workforce Strategy & Forecasting. This position is responsible for unifying and modernizing workforce operations, driving innovation, and leading a high-performing team to enhance service delivery and operational efficiency.

Financial ServicesHealth CarePayments

Growth Opportunities

Responsibilities

Set the vision for workforce strategy, unifying and modernizing forecasting, management, and outsourcing to deliver exceptional service while balancing team member needs

Champion the adoption of cutting-edge tools and AI-driven solutions, moving us beyond spreadsheets to scalable, automated excellence

Collaborate with leaders across sales, marketing, product, and tech—your insights will shape forecasts, staffing, and strategic decisions that impact the entire organization

Lead initiatives that boost customer satisfaction, teammate engagement, and operational controls, always seeking new ways to gain efficiencies and remove barriers

Build and mentor a high-performing team, developing hiring plans and resource strategies that keep us ahead of the curve

Ensure we consistently meet or exceed SLAs, especially in telephony and service center metrics, while driving cost savings and process improvements

Be the go-to partner for cross-functional alignment, budget planning, and contingency strategies—your leadership will be felt across every corner of the business

Qualification

Workforce management toolsService center operationsCross-functional leadershipCall center expertiseProcess improvementInnovationCommunication skillsTeam mentoring