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Kennedy Jenks · 1 month ago

Client Service Director - Water/Wastewater

Pasadena, CA

Full-time

Hybrid

Director/Executive

$160K/yr - $235K/yr

15+ years exp

Kennedy Jenks is a well-established engineering and environmental consulting firm that focuses on innovation and sustainability. They are seeking a dynamic Client Service Director to lead and drive the growth of their water and wastewater practice across the United States, ensuring the delivery of quality solutions to clients through business development, client expansion, and effective project management.

Service IndustryTransportationWaste ManagementWater

Growth Opportunities

Responsibilities

Business Development: Engage with the marketplace to identify new clients and projects, and work collaboratively with our team to pursue and secure these opportunities

Client Expansion: Leverage existing relationships with municipal and industry clients, and KJ’s local and national project portfolio to expand service offerings

Leadership: Build, lead, and motivate teams to deliver exceptional client service on projects

Project Management: Take responsibility for managing key projects from the planning phase through construction, ensuring quality delivery

Brand Development: Lead client service and professional engagement efforts to enhance both personal and company brand awareness, while identifying new opportunities and partnerships to drive growth

Strategic Planning: Contribute to statewide strategic planning, utilizing marketing knowledge and your established client relationships

Staff Development: Collaborate with internal leaders to hire and develop staff, ensuring team success

Proposal Oversight: Lead strategic project positioning, including developing key teaming partners, overseeing proposal development, and preparing for client interviews

Project Development: Oversee the preparation of project scope, schedules, fee negotiations, project staffing, and coordination of activities related to planning, design, and construction

Travel: Travel to client and project sites for meetings and travel to other Kennedy Jenks offices will be necessary

Project Contribution: Contribute to project delivery goals by managing projects or serving as a project engineer or team member

Qualification

Local Market ExpertiseBusiness DevelopmentPE LicenseProject ManagementTeam BuildingCommunication SkillsDesign-Build ExperienceDBIA Certification

Required

Thorough understanding of the local market, with established industry relationships and strong technical knowledge of water, wastewater, pipeline, stormwater, environmental, and industrial consulting

Proven experience with business development, relationship-building, negotiation, and client service management, all delivered with integrity

Enthusiasm for fostering team collaboration, staff development, and inclusive leadership

Strong writing, editing, research, and verbal communication abilities

Minimum of 15 years of relevant experience

BS or MS in Civil, Chemical, Environmental, or a related engineering field

PE license required or ability to obtain immediately

Ability to travel to clients and Kennedy Jenks offices as needed