Litera · 2 months ago
Director, Solutions Consulting
Jersey, GA
Full-time
Onsite
Director/Executive
$165K/yr - $185K/yr
8+ years expLitera is a leader in legal tech innovation, delivering transformational solutions to law firms and corporate legal teams worldwide. As a Director of Solutions Consulting, you will drive customer product adoption and long-term success, while leading a high-performing team and collaborating cross-functionally to enhance customer engagement and operational excellence.
Customer ServiceDocument ManagementInnovation ManagementLegalLegal Tech
Responsibilities
Lead, mentor, and scale a high-performing Solution Consulting team
Define the vision, methodologies, and engagement frameworks for proactive customer adoption and value realization
Develop standardized playbooks, success plans, and best-practice consultation models
Partner with enterprise customers to ensure adoption of core and advanced product capabilities
Serve as an executive sponsor on key accounts, providing trusted technical and business guidance
Establish and monitor adoption KPIs, ensuring measurable impact on retention, expansion, and customer satisfaction
Work closely with Sales, Customer Success, Product, and Professional Services to align strategies and handoffs
Provide structured customer feedback to Product and Engineering to influence roadmap priorities
Partner with Training and Enablement teams to ensure consistent customer education
Implement tools, metrics, and reporting to track team performance and customer adoption outcomes
Drive continuous improvement in SC methodologies and consultation approaches
Ensure the team is equipped with the right skills, knowledge, and frameworks to support enterprise-scale adoption
Qualification
Required
8+ years of experience in Solution Consulting, Customer Success, Technical Account Management or related leadership roles within SaaS (legal technology experience preferred)
Proven track record of building and scaling teams that drive measurable customer adoption and retention
Strong consultative skills with the ability to influence executive stakeholders and guide customers on best practices
Excellent understanding of SaaS delivery models, customer lifecycle, and enterprise adoption challenges
Experience developing and operationalizing frameworks, playbooks, and methodologies for customer engagement
Strong analytical and strategic thinking skills; ability to define KPIs and drive data-backed decision making
Exceptional communication and executive presence, with the ability to engage both technical and business leaders
Preferred
legal technology experience preferred
Benefits
Health insurance
Retirement savings plans
Generous paid time off
Supportive work-life balance
Incentive and recognition programs
401k contribution
Company
Litera
Litera is a legaltech firm that provides of document lifecycle and transaction management solutions.
501-1000 employees
H1B Sponsorship
Litera has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2023 (3)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$102MKey Investors
HgK1 Investment Management
2021-11-05Private Equity
2021-01-07Series Unknown· $2M
2019-05-08Private Equity
Leadership Team
Avaneesh Marwaha
CEO
Bryan Smith
Director of Product Management
Recent News
2025-12-03
Company data provided by crunchbase