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Society of Petroleum Engineers International · 2 months ago

Director, Member Programs and Experience

Richardson, TX, US

Full-time

Hybrid

Director/Executive

10+ years exp

Society of Petroleum Engineers International is a global non-profit organization focused on professional growth and community building for its members. The Director, Member Programs and Experience will lead initiatives aimed at enhancing member engagement and satisfaction, overseeing global programs, and ensuring high-quality service delivery to members.

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Responsibilities

Develop and implement strategies to strengthen membership engagement and satisfaction through program delivery

Align member programs and services with SPE’s strategic plan and other Board priorities

Serve as the staff liaison for assigned Board committees, ensuring effective communication, preparation of materials, and follow-through on actions

Collaborate closely with cross-functional teams to ensure member programs and marketing campaigns are aligned, providing unified experiences for current and prospective members

Review membership trends, benchmarking data, and financial performance to track and recommend adjustments to dues and related pricing structures

Monitor industry and membership trends to identify new opportunities for programming, recognition, and engagement

Conduct regular reviews and analyses of member benefits to enhance the membership value proposition

Ensure policies are up to date, relevant and understood by staff and, where applicable, members

Direct the design, delivery, and continuous improvement of SPE’s global and regional member programs, including awards, Distinguished Lectures, young member initiatives, section and student chapter activities, and volunteerism

Oversee internal support for SPE offices and external support for sections and student chapters to ensure effective delivery of regional and global programs and activities

Manage the procedures, governance requirements, and legal considerations associated with geographic sections, student chapters, and regional councils

Ensure consistency, transparency, and accountability in program operations, policies, and communications

Manage the SPE Foundation, serving as staff liaison for its governance and operations

Track and share program performance data and insights to support continuous improvement of SPE’s acquisition, engagement, and retention campaigns

Oversee budget planning, financial review, and reporting for assigned programs, ensuring alignment with SPE’s financial goals and membership business model

Establish a system that attracts and engages volunteers throughout their career stages

Build strong relationships with SPE’s global volunteer network and provide resources to enable effective leadership at the section, chapter, and committee level

Collaborate with colleagues to expand recognition programs and member-facing initiatives that showcase the value of SPE

Create and manage a volunteer succession plan that supports organizational continuity

Lead SPE’s global customer service function, directing SPE’s front-line team responsible for member and customer inquiries, issue resolution, and accurate processing of membership dues and related transactions

Drive continuous improvement in service delivery, using data and feedback to enhance member experience

In collaboration with IT, identify and implement new technologies to streamline service, improve efficiency, and strengthen digital engagement

Manage, mentor, and develop a global team responsible for member programs, volunteer engagement, regional activities, and customer service

Foster a collaborative, inclusive, and high-performance culture across staff and regions

Ensure staff are trained, supported, and aligned with SPE’s mission and organizational values

Collaborate interdepartmentally on initiatives that enhance member value and organizational impact

Qualification

Customer successProgram managementVolunteer managementLeadershipAssociation managementBudget managementData analysisProject managementOrganizational skillsCommunication skillsTeam management

Required

Bachelor's degree required

Minimum of 10 years of progressively responsible experience in customer success, program management, or association leadership; experience within a global nonprofit or professional society is preferred

Preferred

CAE (Certified Association Executive) or other relevant association management designations are a plus

Expertise in volunteer management best practices, including the ability to cultivate strong volunteer leadership and work effectively and diplomatically with volunteer stakeholders

Track record of enhancing customer service delivery through process improvements or technology adoption

Capacity for identifying, creating, and capitalizing on new products and services to expand reach and support member value

Familiarity with emerging technologies and their application in membership engagement and customer service

Experience managing governance procedures and ensuring legal compliance for regional or international affiliates, including adherence to organizational bylaws, nonprofit laws, and local regulations

Proven ability to inspire, mentor, and lead diverse teams, fostering collaboration, accountability, and a shared commitment to organizational goals

Demonstrated leadership in setting priorities, managing significant budgets, and leveraging data-driven insights for strategic and operational decisions

Experience in developing and executing member engagement strategies that are effective across diverse global regions and cultures

A dynamic, creative self-starter who is comfortable taking initiative, working independently, and consistently meeting deadlines

Strong organizational and project management experience, with a focus on accuracy and attention to detail

Ability to travel, up to 20%, including international travel

Benefits

Long Weekends - if you enjoy long weekends, you will really appreciate our 9/80 schedule which allows for every other Friday off!

401k Matching Funds - generous retirement program with 100% matching funds for U.S. employees

Medical Benefits Starting Day 1 - all the great medical benefits that you would expect from a top employer with multiple available plans to fit your needs – medical, dental, vision (starting from your first day of employment – no waiting period)

Disability & Life Insurance - company paid employee disability and life insurance with the option to add spouse and children

Personal Time Off (PTO) - available as soon as you accrue your time off, up to four weeks annually which increases after five years

Holiday Pay (8 days) - including day after Thanksgiving and Christmas Eve

Hybrid Work Model - your role may allow you to work remotely several days a week or more with periodic commute to a local office

Tuition Reimbursement Program - you may qualify for 80% reimbursement on approved courses/degrees

Employee Well Being Program - at no cost to employee - includes emotional support, work-life solutions, referrals for childcare, home repairs, legal guidance, financial resources and online support for expert advice

Other Great Benefits - pet insurance, gym membership, exclusive discounts on brands and experiences you know and love.

Company

Society of Petroleum Engineers International

The Society of Petroleum Engineers (SPE) is a not-for-profit professional association with 132,000 members in 146 countries engaged in the exploration and production of oil and gas and related energy resources.

Founded in 1984

Richardson, Texas, USA

201-500 employees