Apply on Employer Site

Tharp Ventures · 2 months ago

Client Success & Operations Manager

United States

Full-time

Remote

Entry, Mid Level

$4,500/mo - $5,500/mo

2+ years exp

Tharp Ventures is a marketing operating partner for wellness and DTC brands, helping founders scale through a cohesive system of paid media, creative, email, and CRO. They are seeking a Client Success & Operations Manager to ensure timely and organized delivery of services, connecting strategy, creative, media, and reporting while maintaining client satisfaction.

Marketing & Advertising

Responsibilities

Serve as the main point of contact for our portfolio of clients

Be able to run client calls, recap next steps, and ensure deliverables are clear

Anticipate client needs and communicate proactively

Oversee ClickUp boards, task timelines, and dependencies

Run internal ops syncs with the creative, email, and media teams

Manage workflow handoffs between departments — nothing slips through the cracks

QA deliverables before they reach the client

Audit existing workflows and build SOPs for recurring tasks

Identify inefficiencies and create automations (Slack alerts, ClickUp templates, etc.)

Contribute to building Tharp Ventures' "Marketing Operating System."

Qualification

Client managementDigital marketing experienceWorkflow optimizationPerformance marketing languageClickUp proficiencyOrganizational skillsCommunication skillsTeam collaborationProblem-solving