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ConnectOne Bank · 3 weeks ago

Fraud Task Force Analyst

Englewood Cliffs, NJ

Full-time

Hybrid

Entry Level

$28/hr - $32/hr

2+ years exp

ConnectOne Bank is a growth-oriented commercial bank focused on putting people first and building opportunities. The Fraud Task Force Analyst will verify potentially fraudulent transactions with clients, ensuring legitimacy or confirming fraud, and escalating cases as necessary to the fraud support team.

BankingFinanceFinancial Services

Responsibilities

Support the Bank’s “People First” focus and rules of engagement—maintaining a professional demeanor, working as an active member of the CNOB team, providing clients excellent service, always striving to make CNOB “A Better Place to Be”

Use active listening skills during customer interactions to apply analytical reasoning to examine customer data in real time

Navigate multiple bank systems independently to understand issues and assess outcomes of different courses of action related to moving forward with customer fraud inquiries

Document proposed solutions or next steps within multiple systems with written clarity, using effective verbal communication skills to gain customer consent on a resolution

Receive and review fraud alerts sent by the Fraud Analyst, verifying them with clients

Make outbound calls to clients to verify transactions flagged as potentially fraudulent

Evaluate potential fraudulent transactions based on client history, behavioral patterns, and transaction details

Contact clients directly to confirm transaction legitimacy using secure callback or multifactor verification processes

Follow strict call verification protocols to ensure identity confirmation and prevent social engineering

Qualification

Federal regulations knowledgeAnalytical skillsBank products knowledgeWord proficiencyExcel proficiencyLotus Notes proficiencyCustomer serviceVerbal communicationWritten communicationActive listening

Required

Strong “People First” interest and ability

Expert knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation E and US PATRIOT Act

Strong analytical skills

Strong knowledge of Word, Excel and Lotus Notes

Strong knowledge all bank products and services