Pavion · 2 weeks ago
Application Engineer II
Millstone, NJ
Full-time
Onsite
Mid Level
3+ years expPavion is a global leader in providing innovative fire, security, and communication integration solutions. The Applications Engineer will provide advanced technical support and troubleshooting for access control and video management systems, assist with system configuration and commissioning, and maintain expert-level knowledge of supported platforms.
Security & Investigations
Responsibilities
Provide advanced remote support to operations and service teams for the configuration, programming, and troubleshooting of access control and video management systems (VMS)
Respond to service escalations and provide Tier II/III support for complex system issues
Collaborate with field teams during system cutovers, upgrades, and migrations
Interpret system documentation, wiring diagrams, and as-built drawings to assist with field-based troubleshooting
Ensure accurate ticket documentation and timely response in alignment with service-level expectations
Assist with system commissioning, database configuration, credential integration, and device programming for supported platforms
Support initial setup and deployment of access control and video management systems according to project specifications
Configure user access levels, schedules, and system rules to meet operational or security requirements
Perform device address assignment, network configuration, and firmware initialization for controllers, cameras, and peripheral devices
Validate system functionality through pre-commissioning tests and assist with final system acceptance testing
Collaborate with field technicians and project managers to ensure accurate implementation of engineered designs
Maintain expert-level knowledge of supported manufacturers and platforms (e.g., LenelS2, Genetec, Milestone, Avigilon, Exacq, etc.)
Participate in product testing, firmware validation, and pilot rollouts for new technologies or updates
Support the development and maintenance of: Standard operating procedures (SOPs), System configuration templates, Knowledge base documentation
Qualification
Required
High school diploma
3–5 years' experience in electronic security systems, with a focus on access control and video surveillance platforms
Proficiency in troubleshooting Windows-based applications, IP networks, and security system components
Experience with common security software platforms (e.g., LenelS2, Genetec, Milestone, Avigilon, etc.)
Strong communication skills and the ability to explain technical concepts to both technical and non-technical audiences
Ability to work independently, prioritize tasks, and support multiple concurrent issues
Willingness to participate in a rotating on-call schedule or after-hours support as needed
Primarily office-based, with occasional field visits as needed
Preferred
Certifications from major manufacturers (e.g., Lenel, Genetec, Milestone)
Company
Pavion
Pavion Connects and Protects by providing Fire, Security, and Integration solutions to customers in 70+ U.S. locations and 23 countries.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dana J. Smith
Chief Human Resources Officer
Derek Van Wagner
Talent Acquisition Partner
Recent News
Security Systems News
2024-05-21
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