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Linnaeus · 2 months ago

Part Time-Client Service Representative

Cincinnati, OH

Full-time, Part-time

Onsite

New Grad, Entry Level

Vicar Operating is seeking an experienced Client Service Representative to join their team at VCA Animal Hospitals, where the mission is to prioritize pet health and provide excellent service. The role involves greeting clients, scheduling appointments, processing payments, and managing medical records to ensure a smooth operation of the hospital.

Health CareVeterinary

Responsibilities

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms

Scheduling and confirming appointments

Placing outbound calls for follow-ups and reaching out to prospective clients

Presenting and explaining fees, including processing payments

Recommending, selecting, and obtaining products and services, including prescriptions

Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)

Managing medical records, charts, reports and correspondence

Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside