Linnaeus · 2 months ago
Part Time-Client Service Representative
Vicar Operating is seeking an experienced Client Service Representative to join their team at VCA Animal Hospitals, where the mission is to prioritize pet health and provide excellent service. The role involves greeting clients, scheduling appointments, processing payments, and managing medical records to ensure a smooth operation of the hospital.
Health CareVeterinary
Responsibilities
Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Recommending, selecting, and obtaining products and services, including prescriptions
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
Managing medical records, charts, reports and correspondence
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside
Qualification
Required
Experience as a Client Service Representative or in a similar role
Strong customer service skills
Ability to manage medical records, charts, reports, and correspondence
Ability to educate clients on general animal husbandry and non-medical pet care
Professional demeanor and appearance
Ability to maintain a clean and neat facility
Excellent communication skills
Ability to schedule and confirm appointments
Ability to process payments and explain fees
Benefits
Medical
Dental
Vision
Paid vacation/sick days
401(k)
Generous employee pet discounts
More
Company
Linnaeus
Linnaeus Veterinary Ltd (A Mars Company).
Funding
Current Stage
Late StageTotal Funding
unknown2018-06-07Acquired
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