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CFSB · 4 weeks ago

Sr Associate, Payments Fraud Analyst

New York, NY

Full-time

Onsite

Senior Level

$85K/yr - $90K/yr

5+ years exp

CFSB is a full-service payments, lending and banking provider that delivers global financial services through a personal approach. The Sr Associate, Payments Fraud Analyst is responsible for the effective resolution of all fraud cases and serves as a main point of contact for all ACH claims, ensuring timely and efficient resolutions to complex fraud issues.

BankingCommunitiesFinancial ServicesLending

Responsibilities

Assists in designing processes/workflows for ACH Fraud enhanced monitoring

Identify proactively when issues require escalation, and work independently with the Fraud Department and other areas within the bank

Establishes himself/herself over time to be the subject matter expert on ACH Fraud and Risk Mitigation

Research and resolve the highest-level escalated ACH fraud issues

Acts as a liaison between internal team and partners to ensure smooth communication and issue resolution

Conduct independent research for Unauthorized transactions/Fraud requests from client

Analyzes complex problems and delivers solutions where a precedent may not exist

Performs operational dashboard for tracking performance

Maintains complete and accurate documentation/log of ACH Fraud activities and transactions, as required

Performs daily reviews of exception and risk reports and acts based on transaction characteristics as appropriate and necessary

Reviews potential fraudulent accounts for prevention and detection of fraud

Communicate with staff and management with risk recommendations and remedies for preventing ACH fraud

Responsible for reviewing new accounts for fraud risk indicators

Ensure proper procedures are followed to minimize losses to the Bank and its customers, while maintaining quality service

Delivers superior support to stakeholders

Support other ACH operational related duties as assigned

Qualification

ACH fraud analyticsNACHA RulesBank operations experienceRisk ManagementMicrosoft OfficeHigh risk transaction analysisSenior management interactionAttention to detail

Required

Strong Microsoft Office skills. Proficient in Word and Excel (including ability to create analytical spreadsheets, charts, and graphs)

Demonstrated ability and initiative with a strong attention to detail

Bank operations experience related to ACH, minimum 5 years or bachelor's degree in related field and 1 year experience (ACH processing, Accounting, Risk Management or similar)

Experience analyzing, researching, and resolving high risk transactions

Experience interacting with senior level management (internally and externally)

Experience with NACHA Rules and regulations