Hubbell Gas Utility Solutions (HGUS) ยท 2 months ago
Customer Service Account Specialist - Centralia, MO
Centralia, MO
Full-time
Onsite
Entry, Mid Level
2+ years expHubbell Gas Utility Solutions is committed to providing critical infrastructure solutions and is seeking a Customer Service Account Specialist. The role involves building and maintaining relationships with customers, organizing and preparing quotations, and ensuring the timely delivery of solutions according to customer needs.
Oil & Energy
Responsibilities
Manage a territory or set of accounts with the objective of providing outstanding service
Review quotation requests promptly, secure competitive feedback as available, and if applicable submit quotation requests to Business Units with pertinent comments
Organize and review all bids with special, non-standard commercial bid requirements (i.e.; terms and conditions, warranty clauses). Recommend HPS modifications and obtain approvals
Work as a liaison between Engineering, Marketing, Field Sales, and HPS customers regarding product requirements, application questions, and potential issues
Issue finalized quotations to customers, including organizing and addressing commercial and technical requirements
Identify and grow opportunities within your account base and collaborate with sales teams to ensure growth attainment
Review purchase orders to ensure requirements are adequately defined and documented, that differences are resolved prior to order entry, and that HPS has the capability to meet contractual requirements
Discuss important quotations, significant purchase orders, returned goods requests and any other important transactions with Customer Service Manager, Territory Manager and Regional VP of Sales
Coordinate resolution of customer complaints, warranty replacements, returned goods, and any discrepancies
Resolve credit and accounts receivable issues
Qualification
Required
Build and maintain a solid working relationship with HPS customers
Act as the HPS lead to organize and prepare quotation proposals and review customer orders for acceptance
Coordinate technical and commercial requirements
Support field sales and customers regarding product needs
Be the first point of contact for our customers
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Research and resolve Accounts Receivable issues
Investigate and resolve issues related to returned goods
Manage a territory or set of accounts with the objective of providing outstanding service
Review quotation requests promptly, secure competitive feedback as available, and if applicable submit quotation requests to Business Units with pertinent comments
Organize and review all bids with special, non-standard commercial bid requirements (i.e.; terms and conditions, warranty clauses)
Recommend HPS modifications and obtain approvals
Work as a liaison between Engineering, Marketing, Field Sales, and HPS customers regarding product requirements, application questions, and potential issues
Issue finalized quotations to customers, including organizing and addressing commercial and technical requirements
Identify and grow opportunities within your account base and collaborate with sales teams to ensure growth attainment
Review purchase orders to ensure requirements are adequately defined and documented, that differences are resolved prior to order entry, and that HPS has the capability to meet contractual requirements
Discuss important quotations, significant purchase orders, returned goods requests and any other important transactions with Customer Service Manager, Territory Manager and Regional VP of Sales
Coordinate resolution of customer complaints, warranty replacements, returned goods, and any discrepancies
Resolve credit and accounts receivable issues
Ability to travel on business related trips
Communicate effectively in telephone, electronic, and face-to-face interactions
Work on a personal computer or other related equipment for 8+ hours per day, as required
Preferred
BA/BS in Business- or Marketing-related fields preferred
2-4 years customer service experience preferred
Company
Hubbell Gas Utility Solutions (HGUS)
For over 125 years, Hubbell Gas Utility Solutions (HGUS) has manufactured and innovated best-in-class electrical and electronic products serving the residential, non-residential, construction, industrial and utility markets.
Founded in 1970Tulsa, Oklahoma, US
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase