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Mastercard · 2 weeks ago

Vice President, Enterprise Operations - Network Service Assurance

New York, NY

Full-time

Onsite

Senior Level, Lead/Staff

$240K/yr - $396K/yr

10+ years exp

Mastercard is a global technology company in the payments industry, committed to building a sustainable economy through digital payments. The Vice President of Enterprise Operations - Network Service Assurance will lead strategic planning and execution in service assurance, focusing on operational excellence and networking technology.

FinanceFinancial ServicesInformation TechnologyPayments

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Lead the response to major incidents, ensuring quick resolution and minimal impact

Coordinate root cause analysis (RCA) for network outages or degradations

Drive post-incident reviews and implement corrective/preventive actions

Analyze network performance trends, KPIs, and usage patterns

Generate regular service performance reports for internal stakeholders and customers

Identify degradation or anomalies in service performance before they become critical

Work closely with NOC, engineering, operations, and vendor teams to address service issues

Act as a central point of contact for service quality-related escalations

Coordinate with product and planning teams to ensure new services are launched with the proper assurance processes

Evaluate, implement, and maintain service assurance tools (e.g., Gluware , SevOne, etc.)

Advocate for automation in fault detection, diagnostics, and recovery processes

Ensure new services and network changes are properly tested and monitored

Oversee the integration of new technologies into existing assurance processes

Proactively identify areas for service improvement and drive initiatives to enhance reliability and customer satisfaction

Maintain quality assurance standards for network services

Ensure service assurance activities comply with regulatory and security standards

Support audits and ensure proper documentation of service performance and incident handling

Qualification

Network implementationOperational supportService assurance toolsStakeholder managementLeadership skillsCommunication skillsProblem-solving skills

Required

Degree in Engineering, Telecommunications, or a related field

10+ years experience in network implementation and operations, with significant leadership exposure in multinational environments

Demonstrated success in managing large-scale, cross-border projects

Strong leadership and people management skills

Excellent communication and stakeholder management abilities

Preferred

Master's degree in Engineering, Telecommunications, or a related field

Benefits

Insurance (including medical, prescription drug, dental, vision, disability, life insurance)

Flexible spending account and health savings account

Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)

80 hours of Paid Sick and Safe Time

25 days of vacation time and 5 personal days, pro-rated based on date of hire

10 annual paid U.S. observed holidays

401k with a best-in-class company match

Deferred compensation for eligible roles

Fitness reimbursement or on-site fitness facilities

Eligibility for tuition reimbursement

Company

Mastercard

Glassdoor4.2

Mastercard is a financial network that processes payments between banks and cardholders.

Founded in 1966

Purchase, New York, USA

10001+ employees

http://www.mastercard.com

H1B Sponsorship

Mastercard has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (540)

2024 (319)