DraftKings Inc. · 2 months ago
Senior Product Manager, CX AI Intelligence
Boston, MA
Full-time
Onsite
Senior Level
$136K/yr - $170K/yr
7+ years expDraftKings Inc. is a publicly traded technology company that is shaping the future of AI in customer experiences. As a Senior Product Manager, AI CX Intelligence, you will define the AI roadmap, lead strategy and execution for customer-facing AI solutions, and collaborate with various teams to enhance customer satisfaction and operational efficiency.
Fantasy SportsGamingOnline GamesSports
Responsibilities
Define and drive the AI roadmap for Customer Platform, aligning product investments with customer needs and business goals
Launch tools for customers, agents, and VIP hosts, including copilots, summarization features, and automations built with MCP, Agent to Agent, and n8n
Translate user feedback, conversation data, and performance metrics into product opportunities that reduce friction and increase scale
Set and monitor KPIs for resolution time, experience quality, automation rates, and agent productivity to inform iteration
Ensure AI deployments meet DraftKings’ standards for privacy, transparency, and fairness through close collaboration with Legal, Compliance, and Security
Mentor product managers to balance technical depth with customer empathy and operational execution
Partner with AI Platform, Product, and Operations teams to align infrastructure, data strategy, and experience design
Qualification
Required
Bachelor's Degree in Computer Science, Marketing, Data Science, or any suitable combination of education, training, and experience
At least 7 years of product management experience with a track record of delivering AI or data-driven products that improve customer or operational outcomes
Expertise in customer-facing AI applications, including large language models, natural language processing, and agent assist tools
Experience leading PMs and collaborating with cross-functional engineering and operations teams
Proven ability to define metrics, assess impact, and iterate quickly based on data and feedback
Strong communication and influence skills across technical and business audiences
Preferred
Experience with chatbot platforms, conversational AI, or customer support systems is a plus
Familiarity with automation frameworks such as MCP, Agent to Agent, or n8n, and with contact center operations
Understanding of human-in-the-loop systems, data governance, and AI evaluation practices
Benefits
Bonus
Equity
Benefits
Company
DraftKings Inc.
It's simple, we believe life is more fun when you're in on the action.
1001-5000 employees
H1B Sponsorship
DraftKings Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (5)
2022 (38)
2021 (27)
2020 (27)
Funding
Current Stage
Public CompanyTotal Funding
$1.64BKey Investors
Michael JordanManhattan Venture Partners (MVP)Eldridge Industries
2025-03-04Post Ipo Debt· $600M
2024-06-06Post Ipo Equity· $324.04M
2020-09-02Post Ipo Equity
Leadership Team
Jason Robins
CEO and Co-Founder
Alan Ellingson
Chief Financial Officer
Recent News
2026-01-22
2026-01-18
Company data provided by crunchbase