Lavendo · 2 months ago
Partner Success Lead (Recruiting marketplace)
Lavendo is building the infrastructure behind the next generation of recruiting firms, connecting companies with specialized recruiters to enhance hiring efficiency. As a Partner Success Lead, you will establish support and scaling for the recruiter ecosystem, focusing on building processes and metrics while managing relationships with high-value recruiters and agencies.
RecruitingSalesSales AutomationVirtual Workforce
Responsibilities
Take Partner Success from scratch to scale, setting the standards, workflows, and metrics that will define the function
Own relationships with high-value recruiters and agencies, ensuring they’re onboarded, productive, and growing on Paraform
Build and refine playbooks, processes, and metrics for how Partner Success operates
Identify recurring recruiter pain points and design scalable solutions
Serve as the connective tissue between recruiters and our Ops/Product teams - surfacing insights that improve the platform
Lay the foundation for a team: help define roles, hire, and mentor as we expand Partner Success
Qualification
Required
4+ years' experience in customer success, account management, operations, or consulting at a fast-growing startup (from Series A to pre-IPO) or high-performance organization
Built a customer success function or created processes: taking on accounts, building processes, or turning around at-risk clients
Led partner/client relationships end-to-end
Preferred
Solid academic background (top university, high GPA) or equivalent professional achievement
Experience working with SMB/entrepreneur-style customers
Benefits
Equity package
Visa sponsorship available for the right candidates