Apply on Employer Site

Metropolitan Transportation Authority · 1 day ago

Technical Communications Specialist, Emerging Talent Intern (Spring)

New York, NY

Internship

Onsite

Intern

$19/hr - $21/hr

Metropolitan Transportation Authority is responsible for operating New York City's transit system. They are seeking an Emerging Talent Intern to support the Performance Analysis Unit by improving documentation, communication, and workflow processes.

Transportation/Trucking/Railroad

No H1B

Responsibilities

Analyze and document Subways team workflows to identify and implement process improvements

Research, write, and edit procedures, user guides, reports, and training materials

Translate complex technical or analytical concepts into clear, accessible language and visuals

Design and produce presentations, dashboards, and internal websites that collate important information

Establish and maintain documentation standards, templates, and style guides

Support project management activities such as scheduling, task tracking, and maintaining project files

Organize and maintain digital repositories, shared drives, and knowledge bases

Collaborate with cross-functional teams to enhance documentation quality and workflow efficiency

Develop standardized documentation, procedures, and guides that synthesize personnel knowledge in a sustainable, valuable format

Design an internal webpage to better present information and organize/consolidate key resources for our audiences

Design, develop, and maintain a project management documentation and systems for our team's suite of work

Qualification

Microsoft Office SuiteData analyticsInformation designTechnical communicationAnalytical skillsOrganizational skillsCommunication skillsProject managementAttention to detail

Required

Proficiency in Microsoft Office Suite is a must

The candidate should possess organizational, analytical and communication skills

The candidate should be able to work well under pressure and prioritize tasks effectively

The candidate should have a keen eye for detail and be able to work independently while being an active team player

Matriculated in an undergraduate program in good standing with at least 2.5 GPA OR matriculated in a graduate program in good standing with at least 2.8 GPA

All applicants must be authorized to work in the United States at the time of application

Students' transcript must be submitted

Preferred

Major(s) Preferred: Technical communication, information design, data analytics or information systems, operations management, urban planning, transportation, or related field

Company

Metropolitan Transportation Authority

Glassdoor3.6

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people in the 5,000-square-mile area fanning out from New York City through Long Island, southeastern New York State, and Connecticut.

Founded in 1834