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BW Design Group · 2 weeks ago

Assistant Project Manager - Field Service

Atlanta, GA

Full-time

Onsite

Mid, Senior Level

2+ years exp

Cadence Technologies, a subsidiary of Barry-Wehmiller Design Group, is a national distributor for industry leading process component manufacturers. The Field Service Assistant Project Manager is responsible for guiding and structuring the execution of service work by field service technicians, ensuring effective project planning and management, and supporting the development of the field service team.

Industrial Automation

Responsibilities

Assist Project Manager in management and tracking and training schedule for inside sales team, FSS and all Field Service Technicians

Maintain a field service technician/skills matrix to track capabilities of team members and address development areas

Contribute to the development of the field service team and coordinate with manufacturers supplied training resources to address weaknesses and expand knowledge of equipment

Manage the implementation of the technician’s internal training programs

Provide input for proposal development such as estimated hours and expenses for service work

Work with FSS to perform project management services associated with service projects, such as: Project setup, Project forecasting, Invoice review/approval, etc

Ensure all material required for service work is ordered and scheduled to arrive in time for any site work

Coordinate with procurement team to adjust stocking levels to mitigate service risk by stocking critical, long lead parts for service projects

Manage the calendar and scheduling process for service execution with customers

Work with FSS to help manage the schedule and assign field service team to tasks based on experience and skill level to ensure success

Provide guidance and support for field service team to ensure they have what they need to perform tasks and take care of customer needs

Work with FSS to ensure processes are followed and required documentation is completed during execution of services

Special attention should be paid to ensure the service team maximizes the moment of value during service execution to capitalize on incremental services and parts sales

Ensure trip reports are done for service work with sufficient quality and attention to detail

Ensure post project reports are completed in a timely manner for client review after all service work