NEOGOV · 2 months ago
Supervising Technology Services Specialist
San Diego, CA
Full-time
Onsite
Mid, Senior Level
$9,869/mo - $12,226/mo
3+ years expNEOGOV is seeking a Supervising Technology Services Specialist to lead a team in providing technical support and managing technology services. The role involves supervising the installation, configuration, and troubleshooting of various technology systems while ensuring customer satisfaction and effective team performance.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Supervises and participates in the installation, configuration, and troubleshooting of a wide variety of technology including computer software, computer hardware, smart classroom technology, assistive technology, multimedia technology, security technology, voice communications technology, data storage, servers, virtualization, and related equipment at an assigned location
Prioritizes, and assigns duties and tasks to team members; creates team schedules; inspects completed work for compliance with work standards and policies; ensures customer satisfaction with solutions and service
Provides technical support and assistance to users; serves as the primary contact for and resolves related issues and concerns; responds to inquiries and provides information concerning system operations, projects, malfunctions, equipment, upgrades, practices, procedures, and related software applications
Installs, maintains, and upgrades various operating systems and software packages across disparate platforms
Functions as a liaison between the network administrators and support technicians to ensure standards and protocols are maintained; assists in coordinating activities with help desk, network services, or other information systems staff
Provides direction to team members regarding work priorities and technical solutions; personally, resolves the more difficult and complex Information Technology issues and challenges
Implements District and/or college policies, procedures, and standards related to Information Technology operations and staff
Evaluates hardware and software technologies and advises department management on appropriate choices and improvements
Confers with Information Technology staff of the Educational Services Center on problems related to technical operations and services related to network equipment and operations
Participates in the development of on-the-job programs by: identifying trending problems and learning issues; recommending training approaches; writing training materials; and training users, individually and in small groups
Interfaces with vendors regarding software applications and equipment specifications, repairs, and replacements
Oversees the maintenance of an up-to-date inventory of technology related equipment; tracks and follows-through with required actions related to equipment registration and warranties
Assists in onboarding new employees and provides on-the-job training to assigned staff relative to technical support and new technological processes
Proactively conducts appraisals of team member performance; issues timely performance evaluations; and devises strategies and plans to improve performance, as required
Documents equipment inventories, software inventories, and repairs
Writes reports, correspondence, documentation, and presentations containing descriptive, analytical, and evaluative content including the preparation of projections, conclusions, and recommendations for technology support services
Performs related duties as assigned
Qualification
Required
A bachelor's degree from a recognized college or university, preferably with a major in computer information systems, computer science, computer engineering, mathematics, or a related field AND two years of recent, full-time, paid technical computer experience in complex information technology installation, configuration, and support, preferably in heterogeneous (Mac and Windows, mobile devices, desktops, laptops) environments. One year of the required experience must have been in a lead or supervisory capacity. A successfully completed college-level course in supervision or management may substitute for the required one year of experience in a lead or supervisory capacity
An associate degree or its equivalent from a recognized college or university with a major in computer information systems, computer science, computer engineering, mathematics, or a related field AND three years of recent, full-time, paid technical computer experience in complex information technology installation, configuration, and support, preferably in heterogeneous (Mac and Windows, mobile devices, desktops, laptops) environments. One year of the required experience must have been in a lead or supervisory capacity. A successfully completed college-level course in supervision or management may substitute for the required one year of experience in a lead or supervisory capacity
The following certifications or an equivalent must be obtained within six months of employment and remain current thereafter: Comp TIA A+, ITIL Foundation
A valid Class “C” California driver's license may be required for some positions
Travel to locations throughout the District may be required for some positions
Benefits
Medical and dental insurance and vision care plans are provided for employees and their dependents.
A $50,000 life insurance policy is provided free of charge for each employee.
New employees receive 12 full-pay days and 88 half-pay days of illness leave.
19 paid holidays per year.
Vacation days accrue annually beginning at 10 days and increasing incrementally to 24 days depending on years of service with the District. Vacation days for management and confidential positions begin at 15, 20, or 24 days.
Other paid time off includes: bereavement leave, personal necessity leave, court subpoena, and jury duty.
Employees become members of the Public Employees Retirement System. Employees are also covered by Social Security.
Employee Assistance Program
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase