HouseWorks · 2 months ago
Inside Sales Specialist / Intake Coordinator - Healthcare
Woburn, MA
Full-time
Hybrid
Mid Level
$55K/yr - $65K/yr
3+ years expHouseWorks is committed to improving the health and well-being of seniors through innovative home care services. The Inside Sales Specialist will focus on driving private pay client acquisition and guiding prospective customers through the intake and onboarding process, collaborating with various teams to ensure effective support.
Elder CareHealth CareHospital
Responsibilities
Proactively and promptly follow up on inbound leads via phone, email, SMS, and other channels
Serve as the first point of contact for families seeking private pay home care services, balancing empathy and consultative salesmanship
Professionally explain the advantages of our private pay services and address questions with confidence and care
Qualify opportunities by gathering client needs, care requirements, and service preferences
Partner with case managers, account liaisons, and operations teams to facilitate smooth transitions from inquiry to assessment to start of care
Thoroughly and accurately document all interactions in HubSpot CRM and maintain organized records of each lead’s status and next steps
Execute and continuously improve sales and marketing playbooks to optimize lead conversion
Generate and report on key metrics such as lead volume, conversion rates, response times, and client acquisition performance, sharing insights with management to guide strategy and process improvements
Build a deep understanding of our service offerings, pricing models, and operational capabilities to effectively position our solutions
Provide feedback to management on trends, lead quality, and opportunities for process improvement
Qualification
Required
3+ years of Inside Sales or Intake experience, preferably in private pay home care, senior care, or healthcare services
Proven ability to manage high volumes of inbound inquiries while delivering exceptional customer service
Bachelor's degree preferred or equivalent work experience in sales, healthcare intake, or customer service
Experience with CRM systems (HubSpot preferred) and comfort using technology to manage leads, track progress, and report on KPIs
Strong interpersonal skills with a high degree of empathy, professionalism, and active listening
Self-starter with excellent follow-up discipline and a results-driven mindset
Exceptional written and verbal communication skills; ability to convey information clearly and compassionately
Demonstrated ability to work collaboratively across departments to achieve company goals while reporting on key performance metrics
Preferred
Experience in private pay home care or healthcare sales is strongly preferred; familiarity with industry practices a plus
Benefits
401k
Medical, Vision & Dental Insurance
PTO, Sick Time, Floating Holidays
Company
HouseWorks
HouseWorks is a private-pay home care company dedicated to helping seniors live independently.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
InTandem Capital Partners
2023-01-12Private Equity
2023-01-12Acquired
Leadership Team
A
Anthony L Wolk
Executive Vice President, Development, General Counsel & Investor
Recent News
Home Health Care News
2025-07-30
Home Health Care News
2025-07-22
Company data provided by crunchbase