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XTEL · 5 hours ago

Customer Success Manager

United States

Full-time

Remote

Senior Level

5+ years exp

XTEL is a leading software provider of sales automation solutions for the Consumer Goods Industry worldwide. The Customer Success Manager will ensure clients achieve their business goals using XTEL's solutions, acting as the main point of contact and driving customer success through strong relationships and technical expertise.

Computer Software

Hiring Manager

Rodolfo O.

Responsibilities

Act as the primary contact for assigned clients, ensuring their success and satisfaction with XTEL’s solutions

Guide customers through onboarding, adoption, and ongoing engagement, delivering a seamless experience

Take personal ownership of customer issues, proactively identifying and resolving challenges

Build and maintain long-term, trust-based relationships with clients, serving as a credible advisor

Leverage your technical expertise to communicate complex concepts clearly and empower customer teams

Drive project success by coordinating with internal stakeholders across Product, Sales, and Support

Advocate for client needs within XTEL, influencing product and process improvements

Support client retention and growth by maximizing value realization and customer advocacy

Qualification

Customer Success ManagementTechnical ExpertiseCRM SystemsMultilingual ProficiencyProject Management

Required

Master's degree in Computer Science, IT, Engineering, or a related technical discipline

Strong technical foundation; able to understand and explain complex software solutions

5+ years' experience in Customer Success, Presales, Inside Sales, Business Development, or Category Management, ideally within SaaS or Consumer Goods sectors

Experience working with CRM systems and customer success platforms

Fluency in English required

Preferred

Multilingual proficiency strongly preferred

Benefits

Hybrid or full remote working set-up;🏡

Flexible working hours;⌚

Competitive Salary Package and Bonus scheme;💸

A challenging role in a fast-growing AI-driven company; 🪄

A diverse and international team with strong ownership and a can-do mentality.🌏

Opportunities to contribute meaningfully to the organization’s growth and development.🚀

Company

XTEL

Glassdoor3.7

XTEL is a leading global SaaS enterprise software provider, delivering a mission-critical, cloud-native, and AI-first revenue management platform across augmented AI data management, trade promotion management, advanced AI analytics, assortment, and retail execution.

Founded in 2015

Leuven, BE

201-500 employees