Rimini Street · 2 months ago
Director, Delivery Enablement
United States
Full-time
Remote
Director/Executive
10+ years expRimini Street, Inc. is a global provider of enterprise software support and management solutions. They are seeking a Director of Delivery Enablement to develop and manage enablement programs that empower teams to achieve their full potential and drive measurable business outcomes.
EnterpriseEnterprise SoftwareInformation TechnologySoftware
Responsibilities
Enablement Strategy: Develop and execute a comprehensive enablement strategy aligned with organizational goals, ensuring all teams have the knowledge, skills, and resources needed to excel
Program Development: Design, create, launch, and optimize onboarding, training, and continuous learning programs for client-facing and product delivery teams
Content Management: Create and curate enablement materials, testing material, and best practice guides to support team effectiveness using various forms of media and artifacts to support different styles of learning
Evangelism: Provide visible and vocal support for leaders as they ensure that the work instructions, standard operating procedures and policies are followed
Performance Analysis: Establish metrics to assess the impact of enablement initiatives and continuously improve program effectiveness based on data-driven insights
Contribute to the support and managed service delivery which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
Cross-functional Collaboration: Partner with leaders in Support, Manage, GPD, GSD Operations and HR to ensure alignment and maximize the impact of enablement
Technology Enablement: Evaluate, implement, and effectively use enablement tools and platforms to enhance learning, communication, and productivity
Team Leadership: Build, mentor, scale and lead a high-performing enablement team, fostering a culture of innovation, accountability, and continuous improvement
Qualification
Required
Bachelor Degree in Computer Science or related field or equivalent experience
10+ years of experience in service, or related roles, with at least 5 years in a leadership position
Demonstrated expertise in developing and implementing enablement programs at scale
Strong understanding of process improvement, process optimization methodologies, and tools
Exceptional communication, presentation, and stakeholder management skills
Experience with enablement technologies (e.g., LMS, CRM, content management platforms)
Analytical mindset with the ability to use data to drive decisions and measure impact
Preferred
Sensitivity to global cultural differences & ways of learning
Passionate focus on customer support and the ability to build long term, successful working relationships with Service Delivery leaders and individual contributors
Experience leading within an ITIL-aligned service delivery organization
Superb trouble-shooting skills and tenacity in problem solving
Strategic Thinking
Leadership and Team Development
Collaboration and Influence to work effectively with those teams that do not have a reporting line into this position
Demonstrated ability to work independently and as part of a team
Ability to work calmly and professionally in high pressure situations
The ability to work remotely from a home-based office in a virtual environment
Change Management
Adaptability and Resilience
Ability to scale with a rapidly growing business including addition of products and countries
Open, direct, and informative collaboration style; the ability to develop relationships based on trust, confidence and respect with customers and colleagues
Benefits
Medical, Dental, and Vision insurance
Disability insurance
Paid Parental Leave
401(k) program
Generous Paid time off (PTO)
Company
Rimini Street
Rimini Street is an independent provider of enterprise software support services for Oracle and SAP licensees.
1001-5000 employees
H1B Sponsorship
Rimini Street has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (1)
2022 (2)
2021 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$380.15MKey Investors
Colbeck CapitalBridge Bank
2021-07-08Post Ipo Debt· $90M
2018-07-19Post Ipo Debt· $140M
2017-10-11IPO
Leadership Team
Seth Ravin
CEO & Chairman of the Board
Jim Benge
Vice President of Development
Recent News
Business Wire
2026-01-06
Help Net Security
2025-12-30
Company data provided by crunchbase