Ahold Delhaize USA · 7 hours ago
General Liability Claims Adjuster II
Quincy, MA
Full-time
Hybrid
Mid Level
$63K/yr - $95K/yrAhold Delhaize USA is part of a global food retailer and is seeking a General Liability Claims Adjuster II to manage and investigate General Liability claims. The role involves working with various stakeholders to ensure claims are handled within compliance and to optimize outcomes while maintaining service level targets.
GroceryRetailSales
No H1B
Hiring Manager
Scarlette Mixon
Responsibilities
Manage caseload within established targets and appropriate level. Performance standards include thorough investigations, evaluations, negotiation and disposition of all claims, while ensuring that all claims are in compliance with statutory and legal obligations
Monitor and ensure timely execution of all statutory deadlines or legal filings as needed
Analyze facts of the loss to understand the nature of the claim to develop strategies that provide optimal outcome and mitigate the overall Total Cost of Risk to the Banners' bottom lines
Identify fraud indicators and actively pursue subrogation opportunities
Collaborate with the Safety department in identifying hazards that exist in the retail and distribution operations and ways to minimize these risks
Build and maintain positive relationships with internal (Brands, Distributions Centers, Transportation, Ecommerce, Human Resources, Legal, Insurance) and external (vendors, healthcare providers, outside attorneys) customers
Manage book of claims business (up to $ 2million) with authority to settle/negotiate a single claim within their authority of up to $25,000
Communicate ongoing causes of incidents to Safety and Brands
Serve as the primary point of contact to address and resolve claim issues impacting customer, associate, vendor, and the Brands. Research and resolve claim/legal issues. Provide timely communication related to the claim, resolving issues, and responding to questions via phone, email, and online applications
Qualification
Required
Licensed adjuster (as appropriate by jurisdiction)
Bachelor's degree or experience handling General Liability claims or equivalent expertise
Thorough knowledge of rules, regulations, statutes, and procedures pertaining to general liability claims
Knowledge of medical terminology involved in complex claims
Negotiates resolution of claims of various exposure and complexity
Demonstrates relationship building and communication skills, both written and verbal
Highly self-motivated, goal oriented, and works well under pressure
Customer focused solid understanding of legal procedures, processes, practices and standards in the handling of general liability claims
Ability to identify problems and effectuate solutions
Ability to manage multiple tasks simultaneously with excellent follow-up and attention to detail
Able to apply critical thinking when solving problems and making decisions
Company
Ahold Delhaize USA
Ahold Delhaize USA provides retail media solutions for brands to advertise to grocery shoppers across ADUSA brands using data-driven tools.
10001+ employees
Funding
Current Stage
Late StageRecent News
2025-12-30
Access to Nutrition Initiative
2025-11-07
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