Apply on Employer Site

Tyto Athene, LLC · 3 days ago

Desktop Support Level III

Warner Robins, GA

Full-time

Onsite

Senior Level

$27/hr - $30/hr

5+ years exp

Tyto Athene is searching for a Desktop Support Level III to join their team. This role involves overseeing the productivity of personnel and providing support for various IT services to the Air Force Reserve Command.

Information Technology

Work & Life Balance

No H1B

Security Clearance Required

U.S. Citizen Only

Hiring Manager

Rebecca Siegel

Responsibilities

Oversees the productivity of 10 Command Focal Point (CFP) personnel

Provides support to end-users for PC, server, mainframe applications, and hardware

Performs configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals

May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem

Simulates or recreates user problems to resolve operating difficulties

Recommends systems modifications to reduce user problems

Maintains currency and highest level of technical skill in field of expertise

Qualification

CompTIA IAT Level IIDesktop support experienceNetwork modernization experienceInstallationDiagnosticsSupportivenessClear communicationTime managementFlexibility